They made a mistake, but support corrected it in an acceptable timeframe I give Poloniex 3 stars, because my experience was mixed and not ideal, but support resolved the issue acceptably quickly. I transferred cryptos to the site several times without problems but the last time the transfer just vanished from my history, although the tokens did arrive based on the blockchain records. This shocked me and I immediately thought of a scam. I contacted the support and they responded after a few hours and told me, that the will forward this information to the technical department. After not hearing from them for 3 days I contacted the support again and they assured me that they are processing my request. Two days later the deposit arrived. So it took 5 days to resolve the issue, which is acceptable for me, but the errors on the website should be resolved in the future to avoid such errors.

Poloniex is a scam and possibly a… Poloniex is a scam and possibly a fraudulent company. Ever since it has been sold to Justin Sun (a known fraudster and cryptocurrency celebrity marketeer). Also its been partly owned and bought by Circle, a large Wallstreet backed firm who are notorious for giving their customers a run-around forever. You will never be able to withdraw your funds. Poloniex will find endless reasons and excuses as to which terms and conditions (small print) you happen to fall into and therefore cannot comply with their never-ending security procedures. It is in their best interests to withhold user funds and never return them. Good luck!

Deposited 5K worth of Ethereum Deposited 5K worth of Ethereum, was pending, then it disappeared from the transactions tab and the chat is telling me last few days to await email, I checked trustpilot too late, but I will make a blog about this exchange and rank it on google, I will try to get a US lawyer and sue these mofo's. And I already started sharing this in private groups full of investors, SCAM exchange, stay away and don't get scammed like me. They transferred my money to one of the Poloniex's wallets, yet I'm still not given my funds.

DO NOT USE POLONIEX ITS A SCAM They’ll let you deposit no problem and charge fees for trading but you’ll never be able to get your money back. Been trying to move some coins to another platform for weeks and they review each transaction then block it. Reason for block ( unfamiliar IP address or unrecognised wallet or similar). Support tool is a joke, takes you round in circles until you give up. Place your investments elsewhere.

wish you the best Poloniex Poloniex was better in 2021 than now but they let me withdraw my funds so I'll give 3 stars for the great history we've had. the downside was selling 40% lower price coz they blocked withdrawal of the alt coins I had, begun after the hack. I still like their interface, but now very little trading is happening.... wish you the best Poloniex!