They made a mistake, but support corrected it in an acceptable timeframe I give Poloniex 3 stars, because my experience was mixed and not ideal, but support resolved the issue acceptably quickly. I transferred cryptos to the site several times without problems but the last time the transfer just vanished from my history, although the tokens did arrive based on the blockchain records. This shocked me and I immediately thought of a scam. I contacted the support and they responded after a few hours and told me, that the will forward this information to the technical department. After not hearing from them for 3 days I contacted the support again and they assured me that they are processing my request. Two days later the deposit arrived. So it took 5 days to resolve the issue, which is acceptable for me, but the errors on the website should be resolved in the future to avoid such errors.

Useless Acadianblue is just the only company I can recommend for any investor to make use of right now . If you haven't paid any money to them, thank your God and run. These guys are scammers.Virtually all the reviews here are coming from the scamming team or those who already purchased an account with them waiting for the next level, they hoodwink them to write a positive review yet they don't fund any account.

Poloniex used to be great in 2015/6 Poloniex used to be great in 2015/6. They have become worse and worse again as time has passed, coins/tokens have vanished and trading is near impossible within the UK now, my savings held in poloniex have vanished, I am completely frustrated and disappointed with them.

Extremely bad service Extremely bad service, been 5 days now since withdrawal request and nothing has been sent, All they have done is post a fake transaction ID. I have sent multiple requests and support emails to try and get this resolved but have not got any reasonable response from them yet. Be aware, suspect Poloniex may be about to Exit Scam everyone. DO NOT SEND ANY COINS THERE UNTIL THEY RESOLVE THIS!!!

Poloniex is a scam and possibly a… Poloniex is a scam and possibly a fraudulent company. Ever since it has been sold to Justin Sun (a known fraudster and cryptocurrency celebrity marketeer). Also its been partly owned and bought by Circle, a large Wallstreet backed firm who are notorious for giving their customers a run-around forever. You will never be able to withdraw your funds. Poloniex will find endless reasons and excuses as to which terms and conditions (small print) you happen to fall into and therefore cannot comply with their never-ending security procedures. It is in their best interests to withhold user funds and never return them. Good luck!