Professional and approachable! I would like to acknowledge what a tremendous help Jasmine has been in settling an Energy dispute that we managed to get ourselves into. I have really appreciated all that she done, in a most professional manner, to explain and be totally clear about the situation that we were in. Thanks to her consideration and empathy in difficult circumstances our issue has been resolved and we can move on at last. Thank you!

Sarah Kitching Sarah Kitching has served me so well her professional expertise and understanding helped resolve a difficult contract situation that was so bad that it was seriously affecting my health and family relationships. I cannot thank Sarah enough for helping me at a time when I really needed professional advice and support as well as emotional understanding. Thank you to everyone concerned including the company that I had the contract with and who showed concern. Sheila Brindley.

Scary email from Utility Bidder… After a scary email from Utility Bidder asking f or £750 for ending my 5 year contract 2 months early (due to house sale), I contacted Pre action to try and resolve. Jasmine was helpful and knowledgeable, listened, and promised to contact them and explain my situation. I just had a call back saying "no further action, case closed". Thankyou for handling this with understanding, and a "human touch" rather than a computer generated monstorous claim from Utility Bidder.

Really unhappy that this company they… Really unhappy that this company they are back ing, the great annual savings company, Who asked me to sign some forms to help save me money, however it was an electric contract. And, now their asking me to pay hundreds of pounds for an electric contract when I had sold the business and hadn’t agreed to. The sales men tricked me to sign a form and now this company not assisting me just trying to make me pay for a contract that I was not aware of. So they’re just out to scam people

Thankyou Colin. After being contacted by this company in regards to an apparent default on my account with a insurance broker ,I spoke to a lovely gentleman called Colin , who listened to my problem and understood what the problem was. Went away for a couple of hours, and has just come back to me saying that the the case has been resolved and closed. My advice if anyone receives a letter from this company, ring them and talk to them, they are there to help. Thankyou once again.