BEFORE anything chat to these people BEFORE anything chat to these people. With months of worrying a simple call to discuss options and the figure agreed was less than I proposed. They DO listen. They are not a con they are legitimate in finding solutions to prevent legal action. After months of worrying a simple 5 minute phone call stopped all of the worry and a significant reduction in cost was arranged. I spoke to Emma and she was so helpful and understanding. Nobody likes being asked money and it can be scary but a chat is worth the time.

Professional and approachable! I would like to acknowledge what a tremendous help Jasmine has been in settling an Energy dispute that we managed to get ourselves into. I have really appreciated all that she done, in a most professional manner, to explain and be totally clear about the situation that we were in. Thanks to her consideration and empathy in difficult circumstances our issue has been resolved and we can move on at last. Thank you!

We had a situation when a Gas contract… We had a situation when a Gas contract didn't go live. Natalie from Pre Action was dealing with the claim and offered a solution to resolve the situation. Being a charity our organization had a process that needed to be followed. Although both parties wanted to resolve the situation in the shortest time possible. Pre Action respected the fact that the process had to be followed which took a couple of months. The finale negotiation with Natalie was handled in a professional and friendly manor with a satisfactory outcome.

It was a big shock to receive an email… It was a big shock to receive an email saying I owe £10.500 to a broker that had refused my contact over a year ago due to bad credit rating !!! But talking to Colin Ling and explaining my reasons and forwounding him emails that I had from Utility-2u ( Broker ) & opus energy. Utility had to back down and close the case. Thanks Colin.

All good very polite helpfull person … All good very polite helpfull person thank you