I had dealings with Colin Ling for… I had dealings with Colin Ling for about a week regarding an issue that should never have arouse. Colin was very understanding and helped deal with this issue quickly, effectively and also patiently as he heard my verdict on the situation. Thank you Colin.

It was a big shock to receive an email… It was a big shock to receive an email saying I owe £10.500 to a broker that had refused my contact over a year ago due to bad credit rating !!! But talking to Colin Ling and explaining my reasons and forwounding him emails that I had from Utility-2u ( Broker ) & opus energy. Utility had to back down and close the case. Thanks Colin.

Helpful, kind, knowledgable and fair. This was a difficult and unexpected bill from a Broker that we didnt even realise we had done anything wrong. But we had failed to cancel an action with them, without realising that we needed to. Amanda acted on our behalf to help us settle the situation, she was kind, helpful, knowledgable and quickly got down to work bringing our issue to a pallative end. She negotiated a discounted price with the Borker, which we really appreciated. Thank you Amanda for saving the charity some much needed funds.

I would just like to say over the past… I would just like to say over the past couple of months Matthew's customer service has been brilliant he has always been on hand if I needed any help with anything, been very understanding and tried his best to help me when I was in a bad situation...I think I would still be struggling to pay my debt off of it wasn't for him going back and forth trying to help! Thank you for your time and patience it has been very much appreciated :)

Threatening and bullying. Behind the fake courtesy and pretense of wanting to help PreAction's tactics are clearly designed to bully and intimidate. The agent in charge of "my case" bombarded me daily with calls and emails. He did not propose any resolution other than me paying up immediately or going to court. He was clearly not interested in establishing all the facts. Presumably he's on commission for debt Collection however spurious it may be. These people should be charged with harassment offences. Do not engage with them.