Upon entering Altra FCU in clarksville… Upon entering Altra FCU in clarksville I was greeted by all the personnel. I opened an account for myself and 2 education accounts for my grandchildren. The ease and simplicity of doing so in the office made me feel confident about choosing Altra for local banking. Later that year I up graded one child's account and opened a savings and checking for my grandson who needed a bank in town. Altra has been most helpful and provide the tools I need to get my banking needs done. Thanks to the staff at Clarksville branch.

Competitive rates Competitive rates and anytime I have called (1800 or the local banks, either one) for help, I have always gotten it. Decent support, the only gripe I have is that my closest bank location never keeps its people long. I have stopped even TRYING to memorize the names of the latest staff, lol Love what they do for community outreach, I would like to see more businesses helping the local area.

Jackie Is THE BEST! Jackie Is THE BEST!! i was having a rough time this year financially and I was behind on my car loan payments. I was so stressed with all of the things happening in my life i thought my only option was to default on my loan and give up my car! Jackie not only helped me with a plan to keep my car and still make payments but gave me the encouraging words I needed to hear in my darkest hours! She is truly a diamond amongst coals!

It really bothers me that pay apps are nearly impossible to use with Altra. It really bothers me that there is a daily limit on transactions using a debit. Also, the fraud department can barely speak English even though it's India's primary language. Yep, they offshore their fraud group. This is scary as a lot of scams come from Indian call centers. Yet they are the ones keeping the fraudsters away? Good luck trying to use a pay app with your account. I can't get a simple Venmo to go thru even after talking to member services and the fraud group multiple times. Their service has a lot to be desired these days. As soon as possible, I'm moving to a different CU after 20+ years as this has gotten out of control. I had to scrap Google Pay as Altra kept flagging the transaction when I tried using it and bounced me back and forth between departments. Now it's the same with trying to use Venmo. Save yourself the headache and hours of wasted time and look for a different CU or bank to manage your funds. You'll be thankful!

Always very helpful in answering or… Always very helpful in answering or solving whatever questions we have. We've been banking with them for about 50 years now. Every loan has been through Altra, formerly Trane Credit Union.