It really bothers me that pay apps are nearly impossible to use with Altra. It really bothers me that there is a daily limit on transactions using a debit. Also, the fraud department can barely speak English even though it's India's primary language. Yep, they offshore their fraud group. This is scary as a lot of scams come from Indian call centers. Yet they are the ones keeping the fraudsters away? Good luck trying to use a pay app with your account. I can't get a simple Venmo to go thru even after talking to member services and the fraud group multiple times. Their service has a lot to be desired these days. As soon as possible, I'm moving to a different CU after 20+ years as this has gotten out of control. I had to scrap Google Pay as Altra kept flagging the transaction when I tried using it and bounced me back and forth between departments. Now it's the same with trying to use Venmo. Save yourself the headache and hours of wasted time and look for a different CU or bank to manage your funds. You'll be thankful!

You pay a fee to pay a loan. Tried making a payment on a loan over the phone and there's a $10 service charge... Went online to try and make an account and the page wouldn't load, so ended up paying the $10 fee to pay as a "guest". Making your customers pay a fee just to PAY their loan. Smart business decision..

Convenience. Have gotten a number of big loans through Altra federal credit Union in Tyler and Bank there. Everything has always went smooth and never had to even go in the door. Now thats convenience.

I was helped with a billing update/… I was helped with a billing update/ issue with Jeri Lee Weigel. She was a GEM to work with. Provided me with options to get me setup and saved me additional charges to ensure I wouldn’t miss a payment. Folks like Jeri should always be highlighted, someone who takes care of the task at hand with a great warm welcoming attitude!

Excellent Employees!! Altra has been phenomenal in helping me keep up with and manage my finances. I recently spoke to Narcica and Mara (I hope I spelled that right) from the loans and credit services departments and they were absolutely AMAZING in helping me pay my auto loan. I called in about 5 minutes before closing and they were so nice and eager to help and it felt like they were treating me like heir own family. Narcica(hopefully) Especially was so eager to help me save money and find the best way to pay for me. These ladies definitely deserve a raise!