Convenience. Have gotten a number of big loans through Altra federal credit Union in Tyler and Bank there. Everything has always went smooth and never had to even go in the door. Now thats convenience.

Waiting on the phone takes forever and… Waiting on the phone takes forever and once it is answered they forward your call putting you back into the wait loop, emails go un answered and online chat no longer exists or can be found if it does exist yet. I’m simply trying to get a verification number to use Apple Wallet with my Altra cards and they have ignored every request. Their service is abhorrent and inexcusable.

Fraud - Lack of accountability and assistance Some impersonated Altra Federal Credit Union, called me from Altra's number, and proceeded to steal money from my account. Drained every cent. Altra was not able to do anything for me. Shouldn't there already be a procedure for cases like this? I'm sure it's happened to Altra members before. I called many different department's and was transferred to many different departments but absolutely no one was able to give me a direct answer or anything that could help me and my situation.

I was helped with a billing update/… I was helped with a billing update/ issue with Jeri Lee Weigel. She was a GEM to work with. Provided me with options to get me setup and saved me additional charges to ensure I wouldn’t miss a payment. Folks like Jeri should always be highlighted, someone who takes care of the task at hand with a great warm welcoming attitude!

Always very helpful in answering or… Always very helpful in answering or solving whatever questions we have. We've been banking with them for about 50 years now. Every loan has been through Altra, formerly Trane Credit Union.