Upon entering Altra FCU in clarksville… Upon entering Altra FCU in clarksville I was greeted by all the personnel. I opened an account for myself and 2 education accounts for my grandchildren. The ease and simplicity of doing so in the office made me feel confident about choosing Altra for local banking. Later that year I up graded one child's account and opened a savings and checking for my grandson who needed a bank in town. Altra has been most helpful and provide the tools I need to get my banking needs done. Thanks to the staff at Clarksville branch.

Added $$ to auto loans without notice I've never had a bad experience with altra until they added $3300 to my auto loan and doubling my monthly payment which i cant afford and with no notice so I can fix my auto insurance!! Something so simple to fix and instead of giving me notice I get screwed! So thank you altra!

Normally I would give you 5 stars but… Normally I would give you 5 stars but unfortunately I can't anymore. I have been try to get assistance with your mobile app & got told if I didn't know how to minmize my screen so I could get rid of the code that was sent that did not work & she hung up. Now I am stuck over the weekend since you have no support on the weekend to assist in getting into your account so you can send Uncle So i can send some more money to that they are taxing your SS on again which you have already paid tax on so I am just a little bit frustrated.

Glenda Donley - awesome Altra employee! Glenda Donley was so very helpful. I received a fraud alert on my phone and immediately called Altra. They quickly responded and shut down my account for safety. I can only imagine what would have happened if Altra had not caught it! Glenda checked my accounts and reassured me that all is up and running again. Thank you so much Glenda and also to the Ultra team - YOU ROCK!

Since I live in Texas and there are no… Since I live in Texas and there are no banks near us and yet the people in the bank manage to make it seem like I am in the lobby right therel I have had my accounts here for more than 20 years, with CD's and savings, etc.