Helpful staff! I do most of my banking online. There have been several times when I needed help from one of the staff to complete a more complex banking issue. In each of those cases, I've found whoever I've dealt with to be very competent and very helpful to achieve my goal. That personal touch contrasts with the impersonal hands-off approach from national banks

Competitive rates Competitive rates and anytime I have called (1800 or the local banks, either one) for help, I have always gotten it. Decent support, the only gripe I have is that my closest bank location never keeps its people long. I have stopped even TRYING to memorize the names of the latest staff, lol Love what they do for community outreach, I would like to see more businesses helping the local area.

Since I live in Texas and there are no… Since I live in Texas and there are no banks near us and yet the people in the bank manage to make it seem like I am in the lobby right therel I have had my accounts here for more than 20 years, with CD's and savings, etc.

Waiting on the phone takes forever and… Waiting on the phone takes forever and once it is answered they forward your call putting you back into the wait loop, emails go un answered and online chat no longer exists or can be found if it does exist yet. I’m simply trying to get a verification number to use Apple Wallet with my Altra cards and they have ignored every request. Their service is abhorrent and inexcusable.

It really bothers me that pay apps are nearly impossible to use with Altra. It really bothers me that there is a daily limit on transactions using a debit. Also, the fraud department can barely speak English even though it's India's primary language. Yep, they offshore their fraud group. This is scary as a lot of scams come from Indian call centers. Yet they are the ones keeping the fraudsters away? Good luck trying to use a pay app with your account. I can't get a simple Venmo to go thru even after talking to member services and the fraud group multiple times. Their service has a lot to be desired these days. As soon as possible, I'm moving to a different CU after 20+ years as this has gotten out of control. I had to scrap Google Pay as Altra kept flagging the transaction when I tried using it and bounced me back and forth between departments. Now it's the same with trying to use Venmo. Save yourself the headache and hours of wasted time and look for a different CU or bank to manage your funds. You'll be thankful!