Convenience. Have gotten a number of big loans through Altra federal credit Union in Tyler and Bank there. Everything has always went smooth and never had to even go in the door. Now thats convenience.

Excellent Employees!! Altra has been phenomenal in helping me keep up with and manage my finances. I recently spoke to Narcica and Mara (I hope I spelled that right) from the loans and credit services departments and they were absolutely AMAZING in helping me pay my auto loan. I called in about 5 minutes before closing and they were so nice and eager to help and it felt like they were treating me like heir own family. Narcica(hopefully) Especially was so eager to help me save money and find the best way to pay for me. These ladies definitely deserve a raise!

Since I live in Texas and there are no… Since I live in Texas and there are no banks near us and yet the people in the bank manage to make it seem like I am in the lobby right therel I have had my accounts here for more than 20 years, with CD's and savings, etc.

My daughter just paid off her previous… My daughter just paid off her previous car loan at ALTRA and has a very good credit score yet when the SUBARU dealership attempted to get the loan we were told she CANT 6.99 % that is advertised and would have to apply for a credit card to get the lower rate. We ended up financing with Subaru and she was hoping to finance with Altra.

You pay a fee to pay a loan. Tried making a payment on a loan over the phone and there's a $10 service charge... Went online to try and make an account and the page wouldn't load, so ended up paying the $10 fee to pay as a "guest". Making your customers pay a fee just to PAY their loan. Smart business decision..