You pay a fee to pay a loan. Tried making a payment on a loan over the phone and there's a $10 service charge... Went online to try and make an account and the page wouldn't load, so ended up paying the $10 fee to pay as a "guest". Making your customers pay a fee just to PAY their loan. Smart business decision..

Convenience. Have gotten a number of big loans through Altra federal credit Union in Tyler and Bank there. Everything has always went smooth and never had to even go in the door. Now thats convenience.

Upon entering Altra FCU in clarksville… Upon entering Altra FCU in clarksville I was greeted by all the personnel. I opened an account for myself and 2 education accounts for my grandchildren. The ease and simplicity of doing so in the office made me feel confident about choosing Altra for local banking. Later that year I up graded one child's account and opened a savings and checking for my grandson who needed a bank in town. Altra has been most helpful and provide the tools I need to get my banking needs done. Thanks to the staff at Clarksville branch.

Since I live in Texas and there are no… Since I live in Texas and there are no banks near us and yet the people in the bank manage to make it seem like I am in the lobby right therel I have had my accounts here for more than 20 years, with CD's and savings, etc.

Normally I would give you 5 stars but… Normally I would give you 5 stars but unfortunately I can't anymore. I have been try to get assistance with your mobile app & got told if I didn't know how to minmize my screen so I could get rid of the code that was sent that did not work & she hung up. Now I am stuck over the weekend since you have no support on the weekend to assist in getting into your account so you can send Uncle So i can send some more money to that they are taxing your SS on again which you have already paid tax on so I am just a little bit frustrated.