I was helped with a billing update/… I was helped with a billing update/ issue with Jeri Lee Weigel. She was a GEM to work with. Provided me with options to get me setup and saved me additional charges to ensure I wouldn’t miss a payment. Folks like Jeri should always be highlighted, someone who takes care of the task at hand with a great warm welcoming attitude!

Always very helpful in answering or… Always very helpful in answering or solving whatever questions we have. We've been banking with them for about 50 years now. Every loan has been through Altra, formerly Trane Credit Union.

Normally I would give you 5 stars but… Normally I would give you 5 stars but unfortunately I can't anymore. I have been try to get assistance with your mobile app & got told if I didn't know how to minmize my screen so I could get rid of the code that was sent that did not work & she hung up. Now I am stuck over the weekend since you have no support on the weekend to assist in getting into your account so you can send Uncle So i can send some more money to that they are taxing your SS on again which you have already paid tax on so I am just a little bit frustrated.

Fraud - Lack of accountability and assistance Some impersonated Altra Federal Credit Union, called me from Altra's number, and proceeded to steal money from my account. Drained every cent. Altra was not able to do anything for me. Shouldn't there already be a procedure for cases like this? I'm sure it's happened to Altra members before. I called many different department's and was transferred to many different departments but absolutely no one was able to give me a direct answer or anything that could help me and my situation.

Jackie Is THE BEST! Jackie Is THE BEST!! i was having a rough time this year financially and I was behind on my car loan payments. I was so stressed with all of the things happening in my life i thought my only option was to default on my loan and give up my car! Jackie not only helped me with a plan to keep my car and still make payments but gave me the encouraging words I needed to hear in my darkest hours! She is truly a diamond amongst coals!