Fees at ATM Kwik Trip doesn't charge a fee to use its ATM, but Altra has to tack on a fee. That stinks. First of all, Altra's Onalaska location is terrible. Tricky to enter the lot and tricky to exit the lot because of traffic and the crazy way so many people drive. I asked for an ATM location at the Oak Forest location, but my request was ignored. So to circumvent Altra's lack of concern for me, I simply get $500 of 20s so I have a supply of change on hand. There are numerous financial institutions in the area and I'm shopping.

Waiting on the phone takes forever and… Waiting on the phone takes forever and once it is answered they forward your call putting you back into the wait loop, emails go un answered and online chat no longer exists or can be found if it does exist yet. I’m simply trying to get a verification number to use Apple Wallet with my Altra cards and they have ignored every request. Their service is abhorrent and inexcusable.

Since I live in Texas and there are no… Since I live in Texas and there are no banks near us and yet the people in the bank manage to make it seem like I am in the lobby right therel I have had my accounts here for more than 20 years, with CD's and savings, etc.

Helpful staff! I do most of my banking online. There have been several times when I needed help from one of the staff to complete a more complex banking issue. In each of those cases, I've found whoever I've dealt with to be very competent and very helpful to achieve my goal. That personal touch contrasts with the impersonal hands-off approach from national banks

Jackie Is THE BEST! Jackie Is THE BEST!! i was having a rough time this year financially and I was behind on my car loan payments. I was so stressed with all of the things happening in my life i thought my only option was to default on my loan and give up my car! Jackie not only helped me with a plan to keep my car and still make payments but gave me the encouraging words I needed to hear in my darkest hours! She is truly a diamond amongst coals!