Competitive rates Competitive rates and anytime I have called (1800 or the local banks, either one) for help, I have always gotten it. Decent support, the only gripe I have is that my closest bank location never keeps its people long. I have stopped even TRYING to memorize the names of the latest staff, lol Love what they do for community outreach, I would like to see more businesses helping the local area.

Convenience. Have gotten a number of big loans through Altra federal credit Union in Tyler and Bank there. Everything has always went smooth and never had to even go in the door. Now thats convenience.

Excellent Employees!! Altra has been phenomenal in helping me keep up with and manage my finances. I recently spoke to Narcica and Mara (I hope I spelled that right) from the loans and credit services departments and they were absolutely AMAZING in helping me pay my auto loan. I called in about 5 minutes before closing and they were so nice and eager to help and it felt like they were treating me like heir own family. Narcica(hopefully) Especially was so eager to help me save money and find the best way to pay for me. These ladies definitely deserve a raise!

It really bothers me that pay apps are nearly impossible to use with Altra. It really bothers me that there is a daily limit on transactions using a debit. Also, the fraud department can barely speak English even though it's India's primary language. Yep, they offshore their fraud group. This is scary as a lot of scams come from Indian call centers. Yet they are the ones keeping the fraudsters away? Good luck trying to use a pay app with your account. I can't get a simple Venmo to go thru even after talking to member services and the fraud group multiple times. Their service has a lot to be desired these days. As soon as possible, I'm moving to a different CU after 20+ years as this has gotten out of control. I had to scrap Google Pay as Altra kept flagging the transaction when I tried using it and bounced me back and forth between departments. Now it's the same with trying to use Venmo. Save yourself the headache and hours of wasted time and look for a different CU or bank to manage your funds. You'll be thankful!

Excellent service, great benefits, kind staff Staff at Altra are personable and kind. Not only is there no fee for checking, but you get interest. I had a great experience getting my first mortgage and with refinancing when the interest rates had dropped. My debit card has been protected by fraud alert staff. It just feels both safe and homey to bank at Altra. Even though I moved to the Twin Cities over 8 years ago, I've continued to keep my money at Altra because of the positive experience I have had there.