Excellent Employees!! Altra has been phenomenal in helping me keep up with and manage my finances. I recently spoke to Narcica and Mara (I hope I spelled that right) from the loans and credit services departments and they were absolutely AMAZING in helping me pay my auto loan. I called in about 5 minutes before closing and they were so nice and eager to help and it felt like they were treating me like heir own family. Narcica(hopefully) Especially was so eager to help me save money and find the best way to pay for me. These ladies definitely deserve a raise!

Helpful staff! I do most of my banking online. There have been several times when I needed help from one of the staff to complete a more complex banking issue. In each of those cases, I've found whoever I've dealt with to be very competent and very helpful to achieve my goal. That personal touch contrasts with the impersonal hands-off approach from national banks

I was helped with a billing update/… I was helped with a billing update/ issue with Jeri Lee Weigel. She was a GEM to work with. Provided me with options to get me setup and saved me additional charges to ensure I wouldn’t miss a payment. Folks like Jeri should always be highlighted, someone who takes care of the task at hand with a great warm welcoming attitude!

Convenience. Have gotten a number of big loans through Altra federal credit Union in Tyler and Bank there. Everything has always went smooth and never had to even go in the door. Now thats convenience.

Added $$ to auto loans without notice I've never had a bad experience with altra until they added $3300 to my auto loan and doubling my monthly payment which i cant afford and with no notice so I can fix my auto insurance!! Something so simple to fix and instead of giving me notice I get screwed! So thank you altra!