Glenda Donley - awesome Altra employee! Glenda Donley was so very helpful. I received a fraud alert on my phone and immediately called Altra. They quickly responded and shut down my account for safety. I can only imagine what would have happened if Altra had not caught it! Glenda checked my accounts and reassured me that all is up and running again. Thank you so much Glenda and also to the Ultra team - YOU ROCK!

Waiting on the phone takes forever and… Waiting on the phone takes forever and once it is answered they forward your call putting you back into the wait loop, emails go un answered and online chat no longer exists or can be found if it does exist yet. I’m simply trying to get a verification number to use Apple Wallet with my Altra cards and they have ignored every request. Their service is abhorrent and inexcusable.

Competitive rates Competitive rates and anytime I have called (1800 or the local banks, either one) for help, I have always gotten it. Decent support, the only gripe I have is that my closest bank location never keeps its people long. I have stopped even TRYING to memorize the names of the latest staff, lol Love what they do for community outreach, I would like to see more businesses helping the local area.

Always very helpful in answering or… Always very helpful in answering or solving whatever questions we have. We've been banking with them for about 50 years now. Every loan has been through Altra, formerly Trane Credit Union.

Since I live in Texas and there are no… Since I live in Texas and there are no banks near us and yet the people in the bank manage to make it seem like I am in the lobby right therel I have had my accounts here for more than 20 years, with CD's and savings, etc.