Waiting on the phone takes forever and… Waiting on the phone takes forever and once it is answered they forward your call putting you back into the wait loop, emails go un answered and online chat no longer exists or can be found if it does exist yet. I’m simply trying to get a verification number to use Apple Wallet with my Altra cards and they have ignored every request. Their service is abhorrent and inexcusable.

Excellent service, great benefits, kind staff Staff at Altra are personable and kind. Not only is there no fee for checking, but you get interest. I had a great experience getting my first mortgage and with refinancing when the interest rates had dropped. My debit card has been protected by fraud alert staff. It just feels both safe and homey to bank at Altra. Even though I moved to the Twin Cities over 8 years ago, I've continued to keep my money at Altra because of the positive experience I have had there.

Glenda Donley - awesome Altra employee! Glenda Donley was so very helpful. I received a fraud alert on my phone and immediately called Altra. They quickly responded and shut down my account for safety. I can only imagine what would have happened if Altra had not caught it! Glenda checked my accounts and reassured me that all is up and running again. Thank you so much Glenda and also to the Ultra team - YOU ROCK!

My daughter just paid off her previous… My daughter just paid off her previous car loan at ALTRA and has a very good credit score yet when the SUBARU dealership attempted to get the loan we were told she CANT 6.99 % that is advertised and would have to apply for a credit card to get the lower rate. We ended up financing with Subaru and she was hoping to finance with Altra.

Normally I would give you 5 stars but… Normally I would give you 5 stars but unfortunately I can't anymore. I have been try to get assistance with your mobile app & got told if I didn't know how to minmize my screen so I could get rid of the code that was sent that did not work & she hung up. Now I am stuck over the weekend since you have no support on the weekend to assist in getting into your account so you can send Uncle So i can send some more money to that they are taxing your SS on again which you have already paid tax on so I am just a little bit frustrated.