Excellent service, great benefits, kind staff Staff at Altra are personable and kind. Not only is there no fee for checking, but you get interest. I had a great experience getting my first mortgage and with refinancing when the interest rates had dropped. My debit card has been protected by fraud alert staff. It just feels both safe and homey to bank at Altra. Even though I moved to the Twin Cities over 8 years ago, I've continued to keep my money at Altra because of the positive experience I have had there.

Fees at ATM Kwik Trip doesn't charge a fee to use its ATM, but Altra has to tack on a fee. That stinks. First of all, Altra's Onalaska location is terrible. Tricky to enter the lot and tricky to exit the lot because of traffic and the crazy way so many people drive. I asked for an ATM location at the Oak Forest location, but my request was ignored. So to circumvent Altra's lack of concern for me, I simply get $500 of 20s so I have a supply of change on hand. There are numerous financial institutions in the area and I'm shopping.

Competitive rates Competitive rates and anytime I have called (1800 or the local banks, either one) for help, I have always gotten it. Decent support, the only gripe I have is that my closest bank location never keeps its people long. I have stopped even TRYING to memorize the names of the latest staff, lol Love what they do for community outreach, I would like to see more businesses helping the local area.

Helpful staff! I do most of my banking online. There have been several times when I needed help from one of the staff to complete a more complex banking issue. In each of those cases, I've found whoever I've dealt with to be very competent and very helpful to achieve my goal. That personal touch contrasts with the impersonal hands-off approach from national banks

Added $$ to auto loans without notice I've never had a bad experience with altra until they added $3300 to my auto loan and doubling my monthly payment which i cant afford and with no notice so I can fix my auto insurance!! Something so simple to fix and instead of giving me notice I get screwed! So thank you altra!