Convenience. Have gotten a number of big loans through Altra federal credit Union in Tyler and Bank there. Everything has always went smooth and never had to even go in the door. Now thats convenience.

Altra is a customer friendly place… When going to the credit Union, and feeling my usual little anxieties at such times, or calling in for an agent (which I don’t want to do), I feel relieved by the warm and friendly way they try to fulfill the request even it’s something out of their range. I’ve been with Altra since about 2009. It’s a specially good place for banking.

Glenda Donley - awesome Altra employee! Glenda Donley was so very helpful. I received a fraud alert on my phone and immediately called Altra. They quickly responded and shut down my account for safety. I can only imagine what would have happened if Altra had not caught it! Glenda checked my accounts and reassured me that all is up and running again. Thank you so much Glenda and also to the Ultra team - YOU ROCK!

Waiting on the phone takes forever and… Waiting on the phone takes forever and once it is answered they forward your call putting you back into the wait loop, emails go un answered and online chat no longer exists or can be found if it does exist yet. I’m simply trying to get a verification number to use Apple Wallet with my Altra cards and they have ignored every request. Their service is abhorrent and inexcusable.

Competitive rates Competitive rates and anytime I have called (1800 or the local banks, either one) for help, I have always gotten it. Decent support, the only gripe I have is that my closest bank location never keeps its people long. I have stopped even TRYING to memorize the names of the latest staff, lol Love what they do for community outreach, I would like to see more businesses helping the local area.