Worst experience I ever had Worst experience I ever had, if you’re really interested I’ll send you all the emails and attitudes. I have to have them all done over again because there was absolutely no way I had to pay that much money after never having to pay in my life! I needed answers to questions and those questions were avoided and not answered. It cost me $2000 I didn’t have and now I have to pay someone else. Your company should be ashamed of yourselves as to the way you screwed me out of money and now it shows amounts I owe that I can’t possibly pay, last time I do business on the internet and I have been spreading your crappy service name to everyone I know- you feel better now? So if you really want to know and this review isn’t fake than give me an email address so I can send you everything that transpired. I’m sure I won’t hear from you and you’ll sweep this under the rug because you are not a reputable company!

Ask 3 times to have my 2016 taxes… Ask 3 times to have my 2016 taxes amended to include my health care subsidies to date it has not been done I lost my subsidie for that reason now I have to pay a penalty for the 8 months I didn't have coverage. I am still waiting for the letter from IRS stating I am in a uncollectable status That's been since april.

Too hard to talk with someone on phone Too hard to talk with someone on phone. Staff very pleasant when you speak with them, but I'm left not knowing what is really happening to my Federal taxes after A period of time

I've been using NTC for awhile now I've been using NTC for awhile now, but the customer service seems to have dwindled. Art is great, but his staff is in no hurry, does'nt contact me for up-dates, can never get a hold of anyone, or they will not get in touch with you, unless they need something. I called one time and the girl who answered was completely out of touch, and she would not connect me to who I needed, but offered to take my number and pass it on.

less than desired service. I feel like I have not been properly represented for the money we spent. The issues with the IRS were not really negotiated to our best interests. We still ended up paying more taxes than our adjusted gross income for 2011 & 2012. We are not wealthy and work for missions voluntarily and needed the tax breaks there at the time and the IRS refused them even after the agent in Hawaii said she did not know how to handle ministerial expenses.