I had a similar experience to others in… I had a similar experience to others in receiving a PINK letter and copy implying they are a debt collector and warning in highlighted letters about "failure to call." They list a plethora of credit cards at the top of the page hoping to cover all possibilities (I have never had most of those cards). My guess is that they send this out in hopes of intimidating the recipient, and subsequently extorting payments from them regardless if there is a valid debt. If you receive one of these letters, you should complain about it to the consumerfinance.gov.

So disappointed and unprofessional… So disappointed and unprofessional company After few years working on my settlement they could not solve it and they increased my payment amount. They blocked all my payment I payed this years and still I have to answer to my credit companies phone call about late payment. Even when I asked to cancel my settle they want to charge me about $1000 for nothing they did.

Poor customer service I started the process some 3 months ago but I have not been given any feedback on progress made so far.I have sent out emails but with no response. They collected upfront instalments for ,2 month and I don't know where the money is sitting right now because I can't log into my account.An update would help and just keeping clients in the loop until the final process is completed.

I have a debt still showing on my… I have a debt still showing on my credit report that was paid through this program several years ago. I received the letter from the debt lawyer and am trying to figure out who to send it to to have the delinquency removed from my credit. It is having major effects on my credit.

Save your money and negotiate your… Save your money and negotiate your credit card settlements yourself. I started this program with $37,000 in debt. They promised that I would settle for 40-50% of my debt. By the time I paid all the fees to United Debt Counselors and then settled all my credit cards, it ended up costing me $34,000. These companies would have easily negotiated directly with me for a measly $3,000 savings and I could have saved my credit by doing it sooner instead of being forced to allow my cards to go into default after beginning the program. This was a rip off and I would not recommend it to anyone.