Poor customer service I started the process some 3 months ago but I have not been given any feedback on progress made so far.I have sent out emails but with no response. They collected upfront instalments for ,2 month and I don't know where the money is sitting right now because I can't log into my account.An update would help and just keeping clients in the loop until the final process is completed.

Save your money and negotiate your… Save your money and negotiate your credit card settlements yourself. I started this program with $37,000 in debt. They promised that I would settle for 40-50% of my debt. By the time I paid all the fees to United Debt Counselors and then settled all my credit cards, it ended up costing me $34,000. These companies would have easily negotiated directly with me for a measly $3,000 savings and I could have saved my credit by doing it sooner instead of being forced to allow my cards to go into default after beginning the program. This was a rip off and I would not recommend it to anyone.

Don’t do it! We used this company in good faith to try to help us. We were constantly having to call them, never could get in touch with the person that was supposed to be helping us. Then when we were finally what we thought were finished with everything, over a year later we still had companies coming to us for monies. Everything that companies wrote off had to be claimed on income taxes leaving us in almost as much debt with the IRS.

The UDS counselors failed to inform me… The UDS counselors failed to inform me that even though the debts re renegotiated, the negative debt information stays on one’s credit report. Additionally, they are poorly equipped to help a costumer figure out what to do about it and would not help get the information removed from one’s credit report. Would not recommend this service to anyone.

I started with this company in 2017 I started with this company in 2017. I made my payments every month on time. It’s now 2022 and they STILL have not finished paying my creditors. I had Marshall’s knocking on my door 4/5 different times to serve/summon me. I was sued. Last year I received 1099 from 2 of the largest creditors that they never told me they settled so I owed the IRS as it is considered income. Just today I received a call after over a year saying they are still working on my account. This company is dishonest, unprofessional and I will tell everyone DO NOT USE them. The amount of stress this company has caused me is unbearable. They are the worst. They should be investigated and sued for false claims and lying. Find another credit company. Worst experience of my life.