Lots of retention questions. I rated 5 stars, because, well, the rep I spoke to was very kind. However, their retention policies have them offer you 3 separate, bigger discounts off of the product itself, which can be annoying if you're in a rush, but can also be very helpful to those canceling for, ironically, budgetary reasons.

Scam This is a scam. They charge you for extra features within the 7 day free trial and then automatically start charging you the monthly subscription fee.

The customer care staff is trustworthy. The customer representative I spoke with took time to walk me through the various options available for me after I told her my situation. I was able to choose the best option, from the array, which suits my pocket.

Paid the $1 trial Paid the $1 trial, then cancelled the membership within the hour and still got hit with a $34.95 membership. Finally got a hold of someone and they offered me 5% of the money they took from my account, and after a a bit they said they’d give me half of the money back. Will I see the refund? I’m honestly not going to hold my breath. These bottom feeders obviously make their living scamming folks.

I never signed up for a subscription I never signed up for a subscription. I have called to cancel three times and get the run around. They hide behind twisting the law to scam people in need during these hard times from researching the criminal business. After cancelling first when I received an email in august for a subscription I didn’t sign up for. I was told in email they would cancel it, only to then be told after I was charged I need to call to confirm cancellation. Again for a fraudulent use of my information.