Paid the $1 trial Paid the $1 trial, then cancelled the membership within the hour and still got hit with a $34.95 membership. Finally got a hold of someone and they offered me 5% of the money they took from my account, and after a a bit they said they’d give me half of the money back. Will I see the refund? I’m honestly not going to hold my breath. These bottom feeders obviously make their living scamming folks.

The customer care staff is trustworthy. The customer representative I spoke with took time to walk me through the various options available for me after I told her my situation. I was able to choose the best option, from the array, which suits my pocket.

Lots of retention questions. I rated 5 stars, because, well, the rep I spoke to was very kind. However, their retention policies have them offer you 3 separate, bigger discounts off of the product itself, which can be annoying if you're in a rush, but can also be very helpful to those canceling for, ironically, budgetary reasons.

this place is a scam they took my money… this place is a scam they took my money and wont refund i tried asking for a refund

I will be calling my bank if i don't… I will be calling my bank if i don't get my refund back. I singed up and clearly the ID protection fee is there to make people accidentally press on it and not have any way to get your money back. i called and you guys offered me 20% back for the ID protection fee and 75% back for the $35 dollar monthly subscription fee. That is just unacceptable, i own multiple businesses and i don't even do people like that. Jensen Cheng