The customer care staff is trustworthy. The customer representative I spoke with took time to walk me through the various options available for me after I told her my situation. I was able to choose the best option, from the array, which suits my pocket.

I will be calling my bank if i don't… I will be calling my bank if i don't get my refund back. I singed up and clearly the ID protection fee is there to make people accidentally press on it and not have any way to get your money back. i called and you guys offered me 20% back for the ID protection fee and 75% back for the $35 dollar monthly subscription fee. That is just unacceptable, i own multiple businesses and i don't even do people like that. Jensen Cheng

Scam This is a scam. They charge you for extra features within the 7 day free trial and then automatically start charging you the monthly subscription fee.

Lots of retention questions. I rated 5 stars, because, well, the rep I spoke to was very kind. However, their retention policies have them offer you 3 separate, bigger discounts off of the product itself, which can be annoying if you're in a rush, but can also be very helpful to those canceling for, ironically, budgetary reasons.

Scam artists lurking in job banks This company is now partnering with scam artists that lurk in job bank websites like Indeed, LinkedIn so on to prey on people searching for jobs. They send you a message or email with a job offer and then tell you they need your credit score information and give you this website. Then u just come here and see how many people get scammed and understand.