Arnav Bansal
INI'm loving the UX on Hop! I'm loving the UX on Hop!, seems like a major improvement over the previous experience. In particular, I love how quickly I can generate a quote, and how much more sense all the terms make (as someone who has no experience the health insurance industry in the US)
Q D
GBJust renewed - recommended! I just renewed my plan for my parents who came to visit me for 6 months. I purchased 3 months initially as a trial. Despite nothing major events happening to my parents (thank god!) and we didn't use the insurance that much, I reached out to customer services via Whatsapp multiple times for questions. Every time I got quick replies with instructions, which gave me a peace of mind and helped me decide the best move next. I recommend this insurance for the visitors! And the best thing of all, they offer a variety of selections with detailed coverage explanations. And customer service is always there to answer questions.
Narendra Dhara
GBFantastic experience purchasing… Fantastic experience purchasing insurance online. Fully automated. Soon after purchasing I realized I had to change the start date. It was quickly handled in minutes of my request without a phone call. All via email. Great support!
Yi Cao
GBFrom the start From the start, this insurance service was responsive, patient, and thorough in responding to every question I had (I probably had over 50 questions...) and provided a good user experience and detailed information to help me make an informed decision. I like how flexible they are and how many options they provide. I recommend everyone to get to know the services.
sd
GBI applied for HOP Mindor I applied for HOP Mindor, and the payment went through immediately, but it took 6 days to receive the Plan due to technical issues. I asked your HOP team (even though the plan come through) if I was covered at the time of the payment just for assurance. Some said Yes and others said can you write to the operations team. I had written twice to the operations team and had talked to the online chat every day and every time I spoke to them online chat I had to repeat the whole problem every time.