Very bad experience I had an accident that was not my fault. I paid my deductible $500.00 for repair my car. I gave all information about my accident: picture of car damage, plate number, police officer name ....but l got a letter from NJM Unfortunately, the evidence in this case along with the applicable negligence law for NY indicates NJM would be unsuccessful obtaining subrogation recovery in this matter. So I would like to know why I do have to pay for accident if it was not my fault?

My adjuster Emily S. was… My adjuster Emily S. was informative, helpful, and very thorough. She handled everything in a timely manner and answered all my inquires promptly. I am very happy with NJM, which I have had for many years and will continue to use them for my auto and home insurance needs.

My claim was processed smoothly My claim was processed smoothly, and Justin did a great job. Especially in my case when the accident was not my fault, and it was caused by another driver. That was clearly detected by police and both agents agreed so the process went well for me. I hope that NJM won't raise my premium due to this accident. It shouldn't if I didn't cause the accident.

NJM representative Nicholas was great! NJM representative Nicholas reached out right away and took care setting up repair of my vehicle. They even reached out promptly when an item was missed in the repair to get it corrected.

NJM has always been very prompt … NJM has always been very prompt in responding to my questions. Sheila sent me emails at decisions being made, between my auto body shop and NJM. I really appreciated that.