My adjuster Emily S. was… My adjuster Emily S. was informative, helpful, and very thorough. She handled everything in a timely manner and answered all my inquires promptly. I am very happy with NJM, which I have had for many years and will continue to use them for my auto and home insurance needs.

Very responsive As soon as I contacted NJM after the accident, they told me how to proceed with the repairs as well as renting a car if I needed to. They also reimbursed me for my towing expenses.

Very professional staff always polite… Very professional staff always polite and courteous.They take a genuine interest and make sure they answer your questions and get back to you in a timely fashion. Special thank you to William Curtis.

NJM has always been very prompt … NJM has always been very prompt in responding to my questions. Sheila sent me emails at decisions being made, between my auto body shop and NJM. I really appreciated that.

My claim was processed smoothly My claim was processed smoothly, and Justin did a great job. Especially in my case when the accident was not my fault, and it was caused by another driver. That was clearly detected by police and both agents agreed so the process went well for me. I hope that NJM won't raise my premium due to this accident. It shouldn't if I didn't cause the accident.