Joy NYC
USSuper responsive customer service Super responsive customer service. Very practical for those of us in the Foreign Service with special needs. The cost is high, however.
customer
USKayla Rennier was fabulous Kayla Rennier was fabulous! She clearly indicated what she needed and politely reminded me until I sent it to her.
Raphael
ITGreat Assist from employee Ms. Barbera Federica was very friendly, sympathetic and helpful. All answer to every question, very professional. It is for me the first experience with an insurance company in an another country. Thank you!
MD
ITslow service not able to get in touch with live person over the phone Started process to obtain insurance on a Friday at 1400 CET and didn’t have it completed till Monday at 1618. Due to the large delays I was not able to pick up my vehicle Friday evening therefore needing to extend my rental an additional 5 days. Called multiple times never was able to get ahold of a live person. I was provided conflicting information on what my policy deductible could be, initially wanted a 500$ deductible but was told 1000$ was the lowest I could go but then in an email I was quoted for 500$ but when establishing the policy they go back to 1000$. Asked for clarification on the conflicting info and the email was completely disregarded. USAA was able to provide a quote and talk to a live person in under 20 minutes.
Yumiko Thomas
ITGreat support as always Rebecca had been very helpful and supportive in reminding me on the renewal, and Federica was also helpful to respond to my eventual payment and issue the certificate right away. Thank you again.