William
IT5* Service Great support through renewing my policy. I have to thank Barbera Federica for supporting me, as I am British living in Italy so it is not so easy to get it done! Well recomended. Thanks again!
MD
ITslow service not able to get in touch with live person over the phone Started process to obtain insurance on a Friday at 1400 CET and didn’t have it completed till Monday at 1618. Due to the large delays I was not able to pick up my vehicle Friday evening therefore needing to extend my rental an additional 5 days. Called multiple times never was able to get ahold of a live person. I was provided conflicting information on what my policy deductible could be, initially wanted a 500$ deductible but was told 1000$ was the lowest I could go but then in an email I was quoted for 500$ but when establishing the policy they go back to 1000$. Asked for clarification on the conflicting info and the email was completely disregarded. USAA was able to provide a quote and talk to a live person in under 20 minutes.
Raphael
ITGreat Assist from employee Ms. Barbera Federica was very friendly, sympathetic and helpful. All answer to every question, very professional. It is for me the first experience with an insurance company in an another country. Thank you!
customer
GBReally great experience Really great experience. I called at 07:20 not knowing that customer service didn't open until 07:30 and the person at reception still took the call and looked to see if anyone was already logged on. Then the representative I spoke with, Adam Miller, was extremely courteous and helpful. The system showed that I just needed to update my credit card information, but I explained I actually had a few more things to change and he was able to take care of everything quickly. It was a model experience and I appreciate the great support.
Clemens
BEAfter my initial contact After my initial contact, Ms. Barbera Federica, was absent due to illness during the process, she referred me to a Clements Dependence in Italy, which dealt with my concerns immediately. Barbera contacted me immediately the following day to finalize the process. An exemplary professional attitude, which is unfortunately rare these days. I was extremely satisfied with the way the insurance was handled. Thank you