Victoria Tyszka
ARLack of Clear Communication; Unilateral Policy Changes Somehow, almost a decade after I started my policy and four years since my last move, Chad decide to go in and change the categories for various items. It's unclear to me why, why they were previously wrong, and the unilateral change is disconcerting. Poor communication and just the company doing what it wants without clarity.
Joy NYC
GBSuper responsive customer service Super responsive customer service. Very practical for those of us in the Foreign Service with special needs. The cost is high, however.
Catherine Grey
ITGreat Experience I am a US Federal Employee overseas and it can be challenging to navigate the insurance rules in a new country. I was able to get the coverage I wanted and quick, detailed replies to all my questions from my agent, Barbera Federica, who has now helped me with two auto policy cycles. Thank you, Barbera!
Muhammad Usman Shaikh
GBGood Policy & Great Experience 1. Prompt service: We were able to conclude the transaction quite swiftly. 2. Informative Team: The representative was equipped with all the relevant information and everything was communicated clearly and in detail for a better understanding and an informed decision. 3. User friendly web tool: Email was received immediately post the payment process with clear guidelines having the link to the webtool to not only access the policy documents but also to upload the required documents from the policy owner. It is quite a convenient and user friendly tool. 4. Great Customer Service: I had a requirement to modify the effective date of the insurance policy due to the delay in the delivery of the vehicle, the entire team specially Mr. Domenyk Stewart was super helpful in making it happen for me with no additional cost. I just cannot thank enough for this gesture, deeply appreciate it. Best Regards, Usman.
Clemens
BEAfter my initial contact After my initial contact, Ms. Barbera Federica, was absent due to illness during the process, she referred me to a Clements Dependence in Italy, which dealt with my concerns immediately. Barbera contacted me immediately the following day to finalize the process. An exemplary professional attitude, which is unfortunately rare these days. I was extremely satisfied with the way the insurance was handled. Thank you