Mary Ruez Rogers
GBGreat customer service! Stephanie P. was polite and knowledgeable. She answered all my questions and made me feel confident in my decision, after I’d had a terrible experience with Aetna/marketplace.
C Parkins
GBThankfully I spoke to a second broker I spoke to a broker originally who started the process of selling me the type of insurance that I wanted. She started well but then fell short after she sent me the quotes. She never returned my calls or emails, over 2 days, to answer the questions that needed to be answered before I bought. I then called the 800 number on the main page and spoke to a VERY patient representative who answered all my questions patiently and without hesitation. He answered my many phone calls promptly. Due to this person, I purchased the product with the confidence that I was getting exactly what I wanted and needed. Thank you. If I had to have waited for the first person to get back to me, I would not have been covered in time and would not have gotten what I needed.
Kyle
GBLooking out for you! Wendy is always great to catch up with and she is always efficient!
Michelle Leung
GBAmazing and phenomenal customer service :D !! This was my first time using Pivot Health for short-term medical insurance. I spoke with Lori, who was truly phenomenal and amazing in explaining the differences between the Pivot Health Economy and the Pivot Health Choice plans :D !! I was really grateful that I was connected to her because she went above and beyond in explaining the differences between the two plans, and presenting my available options :) ! I would highly recommend Lori to anyone who needs to navigate short-term medical insurance options for their needs :D !!
customer
GBTyler was extremely knowledgeable and… Tyler was extremely knowledgeable and helpful with everything we needed.