Prompt Stellar Service As always, AAFMAA team members are prompt and accurate. Kudos to Megan Penry and Ashley Jones.

Highest Standards for Personable and Professional Personable and Professional. And FAST and PRECISE in helping me over the top. With robust actions: not just a quick response; but a quick response + explanation and color + follow-up actions to add and delete files FAST. Plus advice in a warm tone of caring and helpfulness. TERRIFIC!! Sets the highest standards for client service.

Karen L. Whitehead Karen L. Whitehead your Membership Coordinator Sales was outstanding. She took this 78 year old Army LTC Infantry Retired through a new application for insurance. Step by step she explained in detail the information I needed to know. She knows her forms. She knows how to treat us senior citizen's. Her kindness sets her apart from many others in this field. Thank you very kindly in helping me and my family in getting this insurance.

Called today to respond to a renewal letter Called today to respond to a letter wanting me to contact AAFMAA on renewing a policy that is going to expire. Upon calling I was connected with Dale Hawley, Membership Coordinator. Immediately Dale addressed my renewal, by fist insuring my identity, and then updating my contact information. Dale then offered me choices in amounts of coverage and length of time for the different coverages offered. Dale was extremely personable and very helpful. He was also very knowledgeable and informative regarding the different options open to me. His ability to clearly explain things lead to my clear understanding of my choices. I did make a choice on coverage and time that is best for myself and my family. Dale then took my application over the phone and set up for home medical exam for me. Dale represents AAFMAA extremely well and he played a key role in me wanting to renew my policy with AAFMAA. Dale is an excellent representative and he knows his craft. Thank You for a Job Well Done!!!!

We recently approached AAFMAA in order to obtain a new policy We recently approached AAFMAA in order to obtain a new policy for my husband, a retired green beret. In the list of questions, they ask about counseling and if you've been diagnosed with PTS. If yes, then they want the VA to release all files regarding this diagnosis. The VA refused to release files and say they have never and will never release these files for insurance purposes. AAFMAA claimed that they do receive this sort of HIPAA protected, private information in order to provide an insurance policy. They conceded and said they would take a letter, but the letter that was provided was not acceptable to them. In the end, they declined the application for a policy. This is DISGRACEFUL and UNACCEPTABLE. Any person who has served in the US military certainly suffers from PTS and AAFMAA claims they are there for veterans. This is the joke of the century. We would never recommend them.