A What If Visit This visit was only to discuss what ifs. Being proactive I am trying to ensure that my spouse is supported if and when. Very helpful, kind, compassionate folks.

Ashley Jones On Feb. 20th, I called AAFMAA to discuss a policy my dad had. Our family lost him unexpectantly in November and the paperwork has been beyond overwhelming. Ashley Jones in customer service guided me through so much and was empathetic to my constant tears through the entire call. By the time we were ending our conversation, I felt like I had made a friend. Her compassion toward me was so sincere and honest. I truly am blessed to have had the opportunity to get her on the phone that day! ♥

Something went wrong or was delayed… Something went wrong or was delayed with every step of the process to set up life insurance and there was no transparency. The quotes are inaccurate because your price will be based on every medical condition you have ever had. I don’t believe this is a trustworthy organization.

If only the whole process matched the initial agent's service Our initial agent, Carl Vickers, should be the example for others throughout the process of initiating life insurance. Stellar customer service, Mr. Vickers! The logistical portion, specifically getting medical records, was painstaking, impersonal, and a part of the process that nearly lost this customer. That part could be much better! The fact that my husband was rejected made backing out even more tempting. By God's grace, I was awarded the policy, so I at least have some peace of mind now.

5 Star Support from Megan Penry, AAFMAA! Megan Penry provided prompt and professional support with a complex submission to DFAS Retired Pay concerning my SBP account. She assembled the various documents (I just had to sign a few forms) and submitted the package to DFAS on my behalf. Megan provided customer service at its finest!