If only the whole process matched the initial agent's service Our initial agent, Carl Vickers, should be the example for others throughout the process of initiating life insurance. Stellar customer service, Mr. Vickers! The logistical portion, specifically getting medical records, was painstaking, impersonal, and a part of the process that nearly lost this customer. That part could be much better! The fact that my husband was rejected made backing out even more tempting. By God's grace, I was awarded the policy, so I at least have some peace of mind now.

Prompt Stellar Service As always, AAFMAA team members are prompt and accurate. Kudos to Megan Penry and Ashley Jones.

Ashley sent the correct document promptly! Ashley returned my phone msg promptly, found the document, scanned it and emailed it. Request fulfilled in less than 30 minutes. It doesn't get any better than that! Great service!

One of the best managed org that I have… One of the best managed org that I have ever encountered. A pleasure and easy to work with. Truly customer oriented . All personnel are well trained !

Courteous Professionalism and Knowledge The courteous professionalism and detailed knowledge of Amy Marotto provided me outstanding help regarding my wife's passing. Filled in forms and direction saved me a lot of time and trouble. AAFMAA will be the first call I will tell my children to use when I pass.