We recently approached AAFMAA in order to obtain a new policy We recently approached AAFMAA in order to obtain a new policy for my husband, a retired green beret. In the list of questions, they ask about counseling and if you've been diagnosed with PTS. If yes, then they want the VA to release all files regarding this diagnosis. The VA refused to release files and say they have never and will never release these files for insurance purposes. AAFMAA claimed that they do receive this sort of HIPAA protected, private information in order to provide an insurance policy. They conceded and said they would take a letter, but the letter that was provided was not acceptable to them. In the end, they declined the application for a policy. This is DISGRACEFUL and UNACCEPTABLE. Any person who has served in the US military certainly suffers from PTS and AAFMAA claims they are there for veterans. This is the joke of the century. We would never recommend them.

Courteous Professionalism and Knowledge The courteous professionalism and detailed knowledge of Amy Marotto provided me outstanding help regarding my wife's passing. Filled in forms and direction saved me a lot of time and trouble. AAFMAA will be the first call I will tell my children to use when I pass.

A What If Visit This visit was only to discuss what ifs. Being proactive I am trying to ensure that my spouse is supported if and when. Very helpful, kind, compassionate folks.

AAFMAA delivered AAFMAA delivered! Thanks to Ashley Jones for her accurate responses to questions, quick fixes to my data and speedy provision of the updates so I can see the latest for my benefits. Thank you.

I was most impressed ... I was most impressed (as usual) with the quick, professional, and personal response to my email request.