Ashley Jones On Feb. 20th, I called AAFMAA to discuss a policy my dad had. Our family lost him unexpectantly in November and the paperwork has been beyond overwhelming. Ashley Jones in customer service guided me through so much and was empathetic to my constant tears through the entire call. By the time we were ending our conversation, I felt like I had made a friend. Her compassion toward me was so sincere and honest. I truly am blessed to have had the opportunity to get her on the phone that day! ♥

We recently approached AAFMAA in order to obtain a new policy We recently approached AAFMAA in order to obtain a new policy for my husband, a retired green beret. In the list of questions, they ask about counseling and if you've been diagnosed with PTS. If yes, then they want the VA to release all files regarding this diagnosis. The VA refused to release files and say they have never and will never release these files for insurance purposes. AAFMAA claimed that they do receive this sort of HIPAA protected, private information in order to provide an insurance policy. They conceded and said they would take a letter, but the letter that was provided was not acceptable to them. In the end, they declined the application for a policy. This is DISGRACEFUL and UNACCEPTABLE. Any person who has served in the US military certainly suffers from PTS and AAFMAA claims they are there for veterans. This is the joke of the century. We would never recommend them.

Helpful Helpful, practical advice on handling the death of a spouse and preparing for one's own demise.

5 Star Support from Megan Penry, AAFMAA! Megan Penry provided prompt and professional support with a complex submission to DFAS Retired Pay concerning my SBP account. She assembled the various documents (I just had to sign a few forms) and submitted the package to DFAS on my behalf. Megan provided customer service at its finest!

AAFMAA-David AAFMAA-David, he has been our agent for the past three years.He helped us with our new home build on our lot. From the start he demonstrated immense knowledge and understanding. Very pateint when we had problems with the Builder. He stayed in the fight with us, and the end result is nothing short of a Miracle. So if you need an agent that will never give up on you, AAFMAA-David, is the agent. No words will ever thank him enough.