If only the whole process matched the initial agent's service Our initial agent, Carl Vickers, should be the example for others throughout the process of initiating life insurance. Stellar customer service, Mr. Vickers! The logistical portion, specifically getting medical records, was painstaking, impersonal, and a part of the process that nearly lost this customer. That part could be much better! The fact that my husband was rejected made backing out even more tempting. By God's grace, I was awarded the policy, so I at least have some peace of mind now.

I was most impressed ... I was most impressed (as usual) with the quick, professional, and personal response to my email request.

Called today to respond to a renewal letter Called today to respond to a letter wanting me to contact AAFMAA on renewing a policy that is going to expire. Upon calling I was connected with Dale Hawley, Membership Coordinator. Immediately Dale addressed my renewal, by fist insuring my identity, and then updating my contact information. Dale then offered me choices in amounts of coverage and length of time for the different coverages offered. Dale was extremely personable and very helpful. He was also very knowledgeable and informative regarding the different options open to me. His ability to clearly explain things lead to my clear understanding of my choices. I did make a choice on coverage and time that is best for myself and my family. Dale then took my application over the phone and set up for home medical exam for me. Dale represents AAFMAA extremely well and he played a key role in me wanting to renew my policy with AAFMAA. Dale is an excellent representative and he knows his craft. Thank You for a Job Well Done!!!!

Ashley, an ENCOURAGER with answers to my many questions I have been a member since 1989, now a retiree, updating my Family Information Report. Ashley was with my wife and me every step of the way providing patience, professionalism and expertise, all with a quiet supportive attitude. She quickly and expertly answered my many questions. Ashley is one who gives AAFMAA it's great reputation. Brigadier General Gerald Hahn USAF (Ret)

AAFMAA-David AAFMAA-David, he has been our agent for the past three years.He helped us with our new home build on our lot. From the start he demonstrated immense knowledge and understanding. Very pateint when we had problems with the Builder. He stayed in the fight with us, and the end result is nothing short of a Miracle. So if you need an agent that will never give up on you, AAFMAA-David, is the agent. No words will ever thank him enough.