Called today to respond to a renewal letter Called today to respond to a letter wanting me to contact AAFMAA on renewing a policy that is going to expire. Upon calling I was connected with Dale Hawley, Membership Coordinator. Immediately Dale addressed my renewal, by fist insuring my identity, and then updating my contact information. Dale then offered me choices in amounts of coverage and length of time for the different coverages offered. Dale was extremely personable and very helpful. He was also very knowledgeable and informative regarding the different options open to me. His ability to clearly explain things lead to my clear understanding of my choices. I did make a choice on coverage and time that is best for myself and my family. Dale then took my application over the phone and set up for home medical exam for me. Dale represents AAFMAA extremely well and he played a key role in me wanting to renew my policy with AAFMAA. Dale is an excellent representative and he knows his craft. Thank You for a Job Well Done!!!!

Helpful Helpful, practical advice on handling the death of a spouse and preparing for one's own demise.

We recently approached AAFMAA in order to obtain a new policy We recently approached AAFMAA in order to obtain a new policy for my husband, a retired green beret. In the list of questions, they ask about counseling and if you've been diagnosed with PTS. If yes, then they want the VA to release all files regarding this diagnosis. The VA refused to release files and say they have never and will never release these files for insurance purposes. AAFMAA claimed that they do receive this sort of HIPAA protected, private information in order to provide an insurance policy. They conceded and said they would take a letter, but the letter that was provided was not acceptable to them. In the end, they declined the application for a policy. This is DISGRACEFUL and UNACCEPTABLE. Any person who has served in the US military certainly suffers from PTS and AAFMAA claims they are there for veterans. This is the joke of the century. We would never recommend them.

AAFMAA delivered AAFMAA delivered! Thanks to Ashley Jones for her accurate responses to questions, quick fixes to my data and speedy provision of the updates so I can see the latest for my benefits. Thank you.

A What If Visit This visit was only to discuss what ifs. Being proactive I am trying to ensure that my spouse is supported if and when. Very helpful, kind, compassionate folks.