5 Star Support from Megan Penry, AAFMAA! Megan Penry provided prompt and professional support with a complex submission to DFAS Retired Pay concerning my SBP account. She assembled the various documents (I just had to sign a few forms) and submitted the package to DFAS on my behalf. Megan provided customer service at its finest!

Ashley, an ENCOURAGER with answers to my many questions I have been a member since 1989, now a retiree, updating my Family Information Report. Ashley was with my wife and me every step of the way providing patience, professionalism and expertise, all with a quiet supportive attitude. She quickly and expertly answered my many questions. Ashley is one who gives AAFMAA it's great reputation. Brigadier General Gerald Hahn USAF (Ret)

AAFMAA delivered AAFMAA delivered! Thanks to Ashley Jones for her accurate responses to questions, quick fixes to my data and speedy provision of the updates so I can see the latest for my benefits. Thank you.

If only the whole process matched the initial agent's service Our initial agent, Carl Vickers, should be the example for others throughout the process of initiating life insurance. Stellar customer service, Mr. Vickers! The logistical portion, specifically getting medical records, was painstaking, impersonal, and a part of the process that nearly lost this customer. That part could be much better! The fact that my husband was rejected made backing out even more tempting. By God's grace, I was awarded the policy, so I at least have some peace of mind now.

We recently approached AAFMAA in order to obtain a new policy We recently approached AAFMAA in order to obtain a new policy for my husband, a retired green beret. In the list of questions, they ask about counseling and if you've been diagnosed with PTS. If yes, then they want the VA to release all files regarding this diagnosis. The VA refused to release files and say they have never and will never release these files for insurance purposes. AAFMAA claimed that they do receive this sort of HIPAA protected, private information in order to provide an insurance policy. They conceded and said they would take a letter, but the letter that was provided was not acceptable to them. In the end, they declined the application for a policy. This is DISGRACEFUL and UNACCEPTABLE. Any person who has served in the US military certainly suffers from PTS and AAFMAA claims they are there for veterans. This is the joke of the century. We would never recommend them.