We recently approached AAFMAA in order to obtain a new policy We recently approached AAFMAA in order to obtain a new policy for my husband, a retired green beret. In the list of questions, they ask about counseling and if you've been diagnosed with PTS. If yes, then they want the VA to release all files regarding this diagnosis. The VA refused to release files and say they have never and will never release these files for insurance purposes. AAFMAA claimed that they do receive this sort of HIPAA protected, private information in order to provide an insurance policy. They conceded and said they would take a letter, but the letter that was provided was not acceptable to them. In the end, they declined the application for a policy. This is DISGRACEFUL and UNACCEPTABLE. Any person who has served in the US military certainly suffers from PTS and AAFMAA claims they are there for veterans. This is the joke of the century. We would never recommend them.

Something went wrong or was delayed… Something went wrong or was delayed with every step of the process to set up life insurance and there was no transparency. The quotes are inaccurate because your price will be based on every medical condition you have ever had. I don’t believe this is a trustworthy organization.

I'm very blessed to work with your team. I'm so very pleased with this organization, I uploaded documents and miss labeled them and they took care of it and corrected them within 4 hours of me sending an email, in regard to me making this mistake. A warm and special thanks to Megan Penry.

A What If Visit This visit was only to discuss what ifs. Being proactive I am trying to ensure that my spouse is supported if and when. Very helpful, kind, compassionate folks.

Ashley Jones On Feb. 20th, I called AAFMAA to discuss a policy my dad had. Our family lost him unexpectantly in November and the paperwork has been beyond overwhelming. Ashley Jones in customer service guided me through so much and was empathetic to my constant tears through the entire call. By the time we were ending our conversation, I felt like I had made a friend. Her compassion toward me was so sincere and honest. I truly am blessed to have had the opportunity to get her on the phone that day! ♥