Highest Standards for Personable and Professional Personable and Professional. And FAST and PRECISE in helping me over the top. With robust actions: not just a quick response; but a quick response + explanation and color + follow-up actions to add and delete files FAST. Plus advice in a warm tone of caring and helpfulness. TERRIFIC!! Sets the highest standards for client service.

Courteous Professionalism and Knowledge The courteous professionalism and detailed knowledge of Amy Marotto provided me outstanding help regarding my wife's passing. Filled in forms and direction saved me a lot of time and trouble. AAFMAA will be the first call I will tell my children to use when I pass.

Ashley Jones On Feb. 20th, I called AAFMAA to discuss a policy my dad had. Our family lost him unexpectantly in November and the paperwork has been beyond overwhelming. Ashley Jones in customer service guided me through so much and was empathetic to my constant tears through the entire call. By the time we were ending our conversation, I felt like I had made a friend. Her compassion toward me was so sincere and honest. I truly am blessed to have had the opportunity to get her on the phone that day! ♥

Ms Ashley was superb Ms Ashley was superb, very knowledgeable and great sense of humor. I’ll probably look her up as a potential 2d wife to save my fully paid up SBP if my 1st wife should predecease me. Can AAFMAA get me a good draft pre-nup agreement ??

AAFMAA delivered AAFMAA delivered! Thanks to Ashley Jones for her accurate responses to questions, quick fixes to my data and speedy provision of the updates so I can see the latest for my benefits. Thank you.