Helpful Helpful, practical advice on handling the death of a spouse and preparing for one's own demise.

Highest Standards for Personable and Professional Personable and Professional. And FAST and PRECISE in helping me over the top. With robust actions: not just a quick response; but a quick response + explanation and color + follow-up actions to add and delete files FAST. Plus advice in a warm tone of caring and helpfulness. TERRIFIC!! Sets the highest standards for client service.

Ashley Jones On Feb. 20th, I called AAFMAA to discuss a policy my dad had. Our family lost him unexpectantly in November and the paperwork has been beyond overwhelming. Ashley Jones in customer service guided me through so much and was empathetic to my constant tears through the entire call. By the time we were ending our conversation, I felt like I had made a friend. Her compassion toward me was so sincere and honest. I truly am blessed to have had the opportunity to get her on the phone that day! ♥

Ashley, an ENCOURAGER with answers to my many questions I have been a member since 1989, now a retiree, updating my Family Information Report. Ashley was with my wife and me every step of the way providing patience, professionalism and expertise, all with a quiet supportive attitude. She quickly and expertly answered my many questions. Ashley is one who gives AAFMAA it's great reputation. Brigadier General Gerald Hahn USAF (Ret)

We recently approached AAFMAA in order to obtain a new policy We recently approached AAFMAA in order to obtain a new policy for my husband, a retired green beret. In the list of questions, they ask about counseling and if you've been diagnosed with PTS. If yes, then they want the VA to release all files regarding this diagnosis. The VA refused to release files and say they have never and will never release these files for insurance purposes. AAFMAA claimed that they do receive this sort of HIPAA protected, private information in order to provide an insurance policy. They conceded and said they would take a letter, but the letter that was provided was not acceptable to them. In the end, they declined the application for a policy. This is DISGRACEFUL and UNACCEPTABLE. Any person who has served in the US military certainly suffers from PTS and AAFMAA claims they are there for veterans. This is the joke of the century. We would never recommend them.