A stands for Awesome working with Ashley Dees A stands for Awesome when working with Ashley Dees, Client Experience Account Manager. She picked up my policy renewal when the other agent left and she cleaned up all the outstanding issues within 24 hours. Under the other agent, they sat for 2 weeks. Ashley even supplied additional helpful information and checked for even better pricing. Ashley was a great help; absolutely phenomenal! Thank you, Ashley

Better premiums; Not very responsive On the good side, the rates were better than my existing carrier for my 6 rental properties. On the downside, they overpromise and underdeliver on service. I told the agent that placed the policies that I was changing largely because of the lack of responsiveness of my existing agent. No complaints about the carrier. However, when I followed up a quote for an umbrella policy, I didn't hear back for days. It was time-sensitive since it was a companion policy to the rentals. I finally called after three unresponded to emails. Apparently, the original agent is no longer with the company. When I told the new agent about it, she just said to call if I don't hear back in response to an email. I said I expected to hear some response to an email by the next business day, she said that's not going to happen but I can always call. Disappointed that the service just starts out with nothing better than we may respond to your emails, and we may not.

Your best option for vacant property insurance I worked with shamika for a period of 9 months insuring two vacant properties as I made a complex move and prepped my old house for rental. Other agencies quoted me vacant property policies for over 2k. This category of insurance is poorly served by larger companies and steadily and shamika knew how to support it. Shamika got me a policy for well under 1k with analogous coverage. Shamika moved fast and was accessible, responsive, and empathetic. Highly recommend.

Bryce was extremely helpful Bryce was extremely helpful, took immediate care to address my problems finding insurance, helped me find an inspector and gave me a reasonable quote. As soon as I got my inspection report, he called me and set things in motion and I had a new policy within hours. He also walked me through the policy to make sure my concerns were addressed. Top notch service!

Pleasant Called back without having my complete phone number…extraordinary customer service. Was able to get me coverage at an affordable rate. Very pleasant to speak with. Experience was pleasing even though I really didn’t want to be shopping for insurance quotes