Jane Tribble
GBReal person on the other side There was actually a real person to talk to who could provide the information needed. You reduced my rate due to being a good driver. So far, I like elephant insurance. You guys are doing a good job.
Carol Doerr
GBThe Claims procedures and department Elephant Insurance needs work on the claims department. They do not answer their phone. The claims specialist does not explain ALL procedures. They leave policy holders completely confused and irritated!
Clara Jimmie
GBPlease find her! I can’t remember her name!! The associate who helped me was incredibly knowledgeable, patient, and kind. I had just called after a terrible experience at another insurance company, and she made me feel like I had made the right choice to call Elephant. I was so frustrated from the last company and she made the whole process of switching over seamless. I wish she was my customer service person for everything!
Vince
GBHelpful and Kind Associates The Associates assisting me were very helpful and kind. They made me feel valued as a customer.
JB
GBWhen first joing elephant I explained… When first joing elephant I explained or expressed that I was starting out monthly service because I would only be with the company for the next 30 days. I'm wrote to confirm the termination of my insurance policy, which was supposed to start effect on 4/31/24 but was charged for an additional month