Trisha Venable
GBThere are no customer service reps on… There are no customer service reps on Sunday. Even if for a limited time! Love the company once you get hold of someone or even walking you through some online.
Jane Tribble
GBReal person on the other side There was actually a real person to talk to who could provide the information needed. You reduced my rate due to being a good driver. So far, I like elephant insurance. You guys are doing a good job.
Olletta Cheatham
GBHelpful and informative The young lady, Kadesha(?), was very kind, helpful, and informative while guiding me in setting up my new account. Many thanks to her!!
Carol Doerr
GBThe Claims procedures and department Elephant Insurance needs work on the claims department. They do not answer their phone. The claims specialist does not explain ALL procedures. They leave policy holders completely confused and irritated!
R. Lawson
GBmargarita was amazing very kind and… margarita was amazing very kind and patient and took time yo explain things she is what you ate looking for when you speak to a customer service representative