I had a question regarding my policy I had a question regarding my policy. The help and support I received regarding my question exceeded the standard. I was able to upgrade my policy to my satisfaction with ease! Thanks Kangoro

I give it 1 star because the Customer… I give it 1 star because the Customer Support Specialist was very responsive. Otherwise, the experience has been poor. App has never worked, still doesn't. Hence, can't file a claim easily using the "app" or anywhere else online. Had to waste time searching for contact details and get two invoices submitted through an email address to CSS. Can't check status of claims because again the app doesn't work and there is no place to submit online.

Didn't get back 90% they star 90 a… Didn't get back 90% they star 90 a then 80 and now 60% my insurance gro up as well my deductible. Didn't let me know. Every year will increase. I'm sad about everything they said. But Didn't do everything are lies. Nice service but it's all. Not recommended this insurance

Ease of use So glad that I found out about pet insurance through my local vet! It came in handy when my girl Sylvie got into something she shouldn’t have. Getting my vet costs reimbursed was as Easy as uploading a pic of the invoice on their app. Highly recommend Kanguro for ease of use!

Excelente Customer Service Since, I’ve been working with Kanguro I had excellent service provided. People are friendly, they respond promptly on the claims I submitted. I’m very happy to have found this insurance for my puppy.