I’m really pleased with Kanguro as you… I’m really pleased with Kanguro as you do offer great customer service once you are able to connect and the claims are processed in a very timely manner.

Appreciate Kanguro Services I am writing to express my satisfaction with the prompt reimbursement process for the services my puppy has received, whether routine or emergency. The efficiency of the system is commendable and greatly appreciated. However, I would like to suggest an enhancement to the claims submission process. Providing an option to submit claims via computer would be a significant improvement. It would offer greater convenience and accessibility, allowing for a more user-friendly experience.

Super friendly and straight forward… Super friendly and straight forward service. Their app is outstanding and so easy to use.

I give it 1 star because the Customer… I give it 1 star because the Customer Support Specialist was very responsive. Otherwise, the experience has been poor. App has never worked, still doesn't. Hence, can't file a claim easily using the "app" or anywhere else online. Had to waste time searching for contact details and get two invoices submitted through an email address to CSS. Can't check status of claims because again the app doesn't work and there is no place to submit online.

Very friendly and fast customer… Very friendly and fast customer service. It’s perfect if you are looking a guaranteed refund for Vet service