I'm kinda new but when my ruby girl was… I'm kinda new but when my ruby girl was hurt and scared I was relieved that I had kanguro I knew we'd be OK. She has her cast off and the reimbursement assistant made it so easy for me and everyone is so helpful and genuinely cared how my ruby was doing. I love them and will be getting all my crew this coverage.

I give it 1 star because the Customer… I give it 1 star because the Customer Support Specialist was very responsive. Otherwise, the experience has been poor. App has never worked, still doesn't. Hence, can't file a claim easily using the "app" or anywhere else online. Had to waste time searching for contact details and get two invoices submitted through an email address to CSS. Can't check status of claims because again the app doesn't work and there is no place to submit online.

Very informative So far all of my questions are always answered accordingly & the information given to me as a new dog owner is very helpful. Javier goes straight to the point & makes sure I understand.

Very responsive and attentive to claims -

Best insurance ever It has been a difficult few months with my baby after an accident with his paw; Kanguro has definitely been a big help, they have covered a lot of his exams, surgery and medications. I am very grateful and satisfied with the service provided. Koby (my baby) and I thank you.