they were really helpful and answered… they were really helpful and answered all the questions i had!

I'm kinda new but when my ruby girl was… I'm kinda new but when my ruby girl was hurt and scared I was relieved that I had kanguro I knew we'd be OK. She has her cast off and the reimbursement assistant made it so easy for me and everyone is so helpful and genuinely cared how my ruby was doing. I love them and will be getting all my crew this coverage.

Easy to contact and answer my questions I unfortunately didn’t know about pet insurance until my Max got terribly sick. I was skeptical and had questions on what it actually paid. They were easy to contact and an actual person reached out to address all my concerns. Luckily it was just an upset tummy and now I have their wellness plan to keep Max up to date with shots, heart worm med and dental cleaning!

Super friendly and straight forward… Super friendly and straight forward service. Their app is outstanding and so easy to use.

I give it 1 star because the Customer… I give it 1 star because the Customer Support Specialist was very responsive. Otherwise, the experience has been poor. App has never worked, still doesn't. Hence, can't file a claim easily using the "app" or anywhere else online. Had to waste time searching for contact details and get two invoices submitted through an email address to CSS. Can't check status of claims because again the app doesn't work and there is no place to submit online.