Customer service good, online app not so good! The Customer service once you are able to reach an agent is very good. Although as a new customer, I was only able to speak to a live agent in Spanish, never in English. Thankfully, I am bilingual. Also, the online app I find very unsatisfactory. It always seems to be down, have trouble uploading my documents and other glitches. The online app really has to be revamped and updated.

Appreciate Kanguro Services I am writing to express my satisfaction with the prompt reimbursement process for the services my puppy has received, whether routine or emergency. The efficiency of the system is commendable and greatly appreciated. However, I would like to suggest an enhancement to the claims submission process. Providing an option to submit claims via computer would be a significant improvement. It would offer greater convenience and accessibility, allowing for a more user-friendly experience.

Didn't get back 90% they star 90 a… Didn't get back 90% they star 90 a then 80 and now 60% my insurance gro up as well my deductible. Didn't let me know. Every year will increase. I'm sad about everything they said. But Didn't do everything are lies. Nice service but it's all. Not recommended this insurance

My experience was great they answered… My experience was great they answered all my questions in a timely manner and fixed all the issues!! Thank you for your time and support

Good insurance Good insurance! You are very professional and have a great sense of humor about the situation we can be dealing!!!