My experience was great they answered… My experience was great they answered all my questions in a timely manner and fixed all the issues!! Thank you for your time and support

I had a question regarding my policy I had a question regarding my policy. The help and support I received regarding my question exceeded the standard. I was able to upgrade my policy to my satisfaction with ease! Thanks Kangoro

Excelente Customer Service Since, I’ve been working with Kanguro I had excellent service provided. People are friendly, they respond promptly on the claims I submitted. I’m very happy to have found this insurance for my puppy.

I give it 1 star because the Customer… I give it 1 star because the Customer Support Specialist was very responsive. Otherwise, the experience has been poor. App has never worked, still doesn't. Hence, can't file a claim easily using the "app" or anywhere else online. Had to waste time searching for contact details and get two invoices submitted through an email address to CSS. Can't check status of claims because again the app doesn't work and there is no place to submit online.

Customer service good, online app not so good! The Customer service once you are able to reach an agent is very good. Although as a new customer, I was only able to speak to a live agent in Spanish, never in English. Thankfully, I am bilingual. Also, the online app I find very unsatisfactory. It always seems to be down, have trouble uploading my documents and other glitches. The online app really has to be revamped and updated.