I gave them 5 stars because of their…customer service rep. Camalia/1 I gave them 5 stars because of their customer service representative, Camalia. She walked me through the entire process of how to send the documents through email. I am old and am not familiar with computer tech. stuff without help. My daughter, usually helps me. But she was at work and I needed to file a claim. Camalia made all the difference. If it weren't for her I would have given the company 1 star at best.

Customer service good, online app not so good! The Customer service once you are able to reach an agent is very good. Although as a new customer, I was only able to speak to a live agent in Spanish, never in English. Thankfully, I am bilingual. Also, the online app I find very unsatisfactory. It always seems to be down, have trouble uploading my documents and other glitches. The online app really has to be revamped and updated.

I'm kinda new but when my ruby girl was… I'm kinda new but when my ruby girl was hurt and scared I was relieved that I had kanguro I knew we'd be OK. She has her cast off and the reimbursement assistant made it so easy for me and everyone is so helpful and genuinely cared how my ruby was doing. I love them and will be getting all my crew this coverage.

I’m really pleased with Kanguro as you… I’m really pleased with Kanguro as you do offer great customer service once you are able to connect and the claims are processed in a very timely manner.

they were really helpful and answered… they were really helpful and answered all the questions i had!