Alex Kirillov
GBCompany arbitrary changes location and… Company arbitrary changes location and addresses of my property for both insurance policies I have. First one - they did moved the location marker from the real location 100 feet south, so it appeard in the floodzone, and raked insurance rate +60% Second one - they arbitrary changed the real postal address to an "apartment" in the neighbouring building.
Parker Vigé
GBDeceptive Fee Structure After 1-Year Renewal Neptunes premium charges are deceptive. After the first year, you will be charged a $150 policy fee (which is odd, because there is no administrative cost for your auto-renewal). This fee is also considered to be ‘earned’ at the time of renewal; if you switch to a different provider without this fee, it will not be refunded as is required for the remaining premium. I don’t mind paying for quality services, but I mistrust companies that use disingenuous fee structures to pad their margins without delivering value in return.
THOMAS MANCE
GBQuick and easy and reasonable cost -
KEVIN HENDRICKS
GBIt was easy and affordable It was easy and affordable. When a mistake by the system was realized the next morning, Neptune called me and offered me an even lower rate. I converted the lower rate into more coverage with a similar premium.
Linda
GBHappy Customer Was able to get a great price on my flood insurance through their online system and then their customer service reached out to let me know they were available with any questions or concerns. They made it very easy and are a highly rated company for Flood Insurance.