John B.
GBThank You Kudos to Neptune Flood! We had a concern with our Policy and were unable to resolve the issue through normal channels. After raising the issue directly with Neptune they resolved the problem within 24 hours. While it's preferable not to have an issue in the first place, it's good to see positive and timely response to fully address the problem.
TONY NAVARRETE
GBThe service was easy to understand and… The service was easy to understand and promptness in returning call with quote. Entire process done within 3 days. Submitted to mortgage company and done. Service rep had excellent people skills in that he explained in clear concise terms for us to understand.
Alex Kirillov
GBCompany arbitrary changes location and… Company arbitrary changes location and addresses of my property for both insurance policies I have. First one - they did moved the location marker from the real location 100 feet south, so it appeard in the floodzone, and raked insurance rate +60% Second one - they arbitrary changed the real postal address to an "apartment" in the neighbouring building.
KEVIN HENDRICKS
GBIt was easy and affordable It was easy and affordable. When a mistake by the system was realized the next morning, Neptune called me and offered me an even lower rate. I converted the lower rate into more coverage with a similar premium.
NANNETTE BURGER
GBFlood Insurance so far I haven't had to file a claim so I can't give 5 stars but overall policy information is straight forward and easy to understand.