Chromebook insurance I have been purchasing insurance for my kid's Chromebook for 3 years. When I call, they are very helpful. Great customer support. Happy with the service.

i had a great transaction on the phone… i had a great transaction on the phone with a very helpful and quick representative. she was also funny and nice. the mobile app does need a good deal of work; very quirky and does not show full options for each operation.

Terrible customer service Terrible customer service. My laptop screen was cracked. I sent to Securranty for repair. After several weeks, they told me laptop was not repairable and they'd send me a used replacement laptop. I told them the manufacturer was willing to fix it for $250. Regardless, they insisted on sending me a replacement laptop. The replacement was significantly inferior, with less RAM and storage. I again reminded them my original laptop could be repair for $250. After several weeks of delay, they finally agreed to repair my original laptop, but required I send the replacement laptop first. At this point, over 2 months had passed. There were delays in having them send my laptop to the manufacturer for repairs. Literally, 4 months after I sent laptop, I finally received my laptop. I then said I wanted to cancel my policy and receive a pro-rated refund. Originally, they agreed. After several weeks of back and forth, they cancelled my policy but refused to give me a refund, stating I had already had a claim. So, they basically cancelled my policy but still had me pay the policy fee. Terrible. I would never trust them with any of my electronic devices ever again. I literally spent well over 10 hours on the phone/email dealing with them to get a basic repair accomplished.

Easy to purchase online Easy to purchase online. Quick IT turnaround to get the policy setup correctly.

Laptop warranty issue The rep. was great for the 2023-2024 school year because I called to pay for the insurance of my son's laptop from his school in Florida, and the service this time was accurate, fast, and friendly. However, for the 2022-2023 school year, I was not a fan of this company because the rep. was not knowledgeable of anything and the accent of her language got stronger to the point that I could not understand what she was saying which frustrated me.