
ITSupport
GBChromebook insurance I have been purchasing insurance for my kid's Chromebook for 3 years. When I call, they are very helpful. Great customer support. Happy with the service.

customer
GBi had a great transaction on the phone… i had a great transaction on the phone with a very helpful and quick representative. she was also funny and nice. the mobile app does need a good deal of work; very quirky and does not show full options for each operation.

Jo-Ann A.
GBTerrible customer service Terrible customer service. My laptop screen was cracked. I sent to Securranty for repair. After several weeks, they told me laptop was not repairable and they'd send me a used replacement laptop. I told them the manufacturer was willing to fix it for $250. Regardless, they insisted on sending me a replacement laptop. The replacement was significantly inferior, with less RAM and storage. I again reminded them my original laptop could be repair for $250. After several weeks of delay, they finally agreed to repair my original laptop, but required I send the replacement laptop first. At this point, over 2 months had passed. There were delays in having them send my laptop to the manufacturer for repairs. Literally, 4 months after I sent laptop, I finally received my laptop. I then said I wanted to cancel my policy and receive a pro-rated refund. Originally, they agreed. After several weeks of back and forth, they cancelled my policy but refused to give me a refund, stating I had already had a claim. So, they basically cancelled my policy but still had me pay the policy fee. Terrible. I would never trust them with any of my electronic devices ever again. I literally spent well over 10 hours on the phone/email dealing with them to get a basic repair accomplished.

Sujay
GBEasy to purchase online Easy to purchase online. Quick IT turnaround to get the policy setup correctly.

Sheria Goodman
GBLaptop warranty issue The rep. was great for the 2023-2024 school year because I called to pay for the insurance of my son's laptop from his school in Florida, and the service this time was accurate, fast, and friendly. However, for the 2022-2023 school year, I was not a fan of this company because the rep. was not knowledgeable of anything and the accent of her language got stronger to the point that I could not understand what she was saying which frustrated me.