5 Stars We've relied on Securranty for several years now, and their seamless processes have made a significant impact. Running our Chromebook Program wouldn't be as smooth and hassle-free without their invaluable support!

So far not too bad The website was malfunctioning and I got tired of having to keep trying to get in, I called them and shortly thereafter it worked. Hopefully I bought this insurance for no reason, but if I need them, that's where the rubber meets the road..... will my product get fixed properly and timely?..... I hope I don't have to find out. {<:

Made a payment error late at night,so I… Made a payment error late at night,so I sent them an email. They responded promptly with clear directions the next morning. I was able to successfully & immediately fix my mistake. Helpful, prompt & simple!

Terrible customer service Terrible customer service. My laptop screen was cracked. I sent to Securranty for repair. After several weeks, they told me laptop was not repairable and they'd send me a used replacement laptop. I told them the manufacturer was willing to fix it for $250. Regardless, they insisted on sending me a replacement laptop. The replacement was significantly inferior, with less RAM and storage. I again reminded them my original laptop could be repair for $250. After several weeks of delay, they finally agreed to repair my original laptop, but required I send the replacement laptop first. At this point, over 2 months had passed. There were delays in having them send my laptop to the manufacturer for repairs. Literally, 4 months after I sent laptop, I finally received my laptop. I then said I wanted to cancel my policy and receive a pro-rated refund. Originally, they agreed. After several weeks of back and forth, they cancelled my policy but refused to give me a refund, stating I had already had a claim. So, they basically cancelled my policy but still had me pay the policy fee. Terrible. I would never trust them with any of my electronic devices ever again. I literally spent well over 10 hours on the phone/email dealing with them to get a basic repair accomplished.

i had a great transaction on the phone… i had a great transaction on the phone with a very helpful and quick representative. she was also funny and nice. the mobile app does need a good deal of work; very quirky and does not show full options for each operation.