Excellent coverage, responsive and caring customer service We have been Healthy Paws customers since we got our dog back in 2020. We knew we wanted pet insurance all along because it takes the financial question out of big medical decisions when your pup needs medical care, and reduces financial risk to our family so we know we can take care of our pup no matter what life throws at us. We shopped around looking at a bunch of different insurance companies, and eventually settled on Healthy Paws because the coverage is great and the cost is competitive. After being customers for four years and using our insurance to file claims for a few health issues our pet has been affected by, we could not be happier Healthy Paws customers. Submitting a claim is SO EASY, just submit the itemized invoice with no written explanation required, and they process the claim quickly. We take our checks in the mail, but direct deposit is an option as well if you want reimbursement more quickly. Customer service has been responsive and kind whenever we've needed it. We had one claim that was borderline regarding whether we were covered or not, and while it was initially rejected even the appeal process was convenient and Healthy Paws customer support has been excellent throughout. We would highly recommend Healthy Paws to anyone.

Dietary indiscretions and hip dysplasia, all covered Healthy Paws has been insuring my dog since he was a puppy. While the premiums are not cheap, their coverage has seen him through a number of "dietary indiscretions" and an early diagnosis and gradual decline of hip dysplasia. They have never fought me on a claim and the assurance of knowing they are there has kept us going through all the ups and downs. Veterinary care has changed so much in my lifetime, and the costs associated with it have grown staggeringly. I've spent enough time in vet's offices to know I never want to be that person in tears, choosing between a life-saving procedure for their pet and family essentials. Consider pet insurance a necessary part of owing a pet, no different than food and toys. Buying insurance is "buying a good night's sleep." Do yourself a favor, and budget in a policy for your pet when he or she is young. You won't regret it.

Highly recommend This is our second dog enrolled with Healthy Paws. Over the years we have had only positive experiences. The claims have been processed quickly and all claims have been paid promptly and according to the policy. And most recently, when our pup had some health issues and ER visits a Healthy Paws rep followed up to see how he was doing.

Absolutely horrendous customer support Absolutely horrendous customer support. They recently denied two claims I filed after my two dogs required emergency vet visits, and they said ‘anything done by a vet isn’t covered.’ Where else would I take my dogs? What other medical expenses would I incur OUTSIDE of a veterinary clinic? I’ve been trying to get a hold of someone, anyone at customer service to explain to me exactly what is covered and why I’m paying over $200 a month for 3 dogs if emergency care isn’t covered. But nobody is responding via email or phone. I’m going to cancel my policy immediately. If you’re considering healthy paws, I would very much recommend looking elsewhere.

Worth every penny We appreciate Healthy Paws for helping us keep our furry family members feeling their best! When we bring a new fur baby into the family, we sign them up for Healthy Paws immediately. In the case of our one-year-old cat, it proved to be lifesaving. She developed gingivostomatitis and required a full-mouth extraction. Thanks to our plan with Healthy Paws, 90% of that surgical procedure was covered, and our girl is feeling better and is now back to her playful, naughty self!