Absolutely horrendous customer support Absolutely horrendous customer support. They recently denied two claims I filed after my two dogs required emergency vet visits, and they said ‘anything done by a vet isn’t covered.’ Where else would I take my dogs? What other medical expenses would I incur OUTSIDE of a veterinary clinic? I’ve been trying to get a hold of someone, anyone at customer service to explain to me exactly what is covered and why I’m paying over $200 a month for 3 dogs if emergency care isn’t covered. But nobody is responding via email or phone. I’m going to cancel my policy immediately. If you’re considering healthy paws, I would very much recommend looking elsewhere.

Intentionally cancelled my policy Intentionally cancelled my policy. I being a customer for over 8years. And suddenly receive an email that my policy cancelled. No communication before. Seems , now my pet is getting older and they know it will cost them. Stay away from this company

Highly recommend Healthy Paws We have had great experience with Healthy Paws. Their Customer Service department is great and wants things to get resolved to the customer's satisfaction. Their newly revamped app makes it easy to submit claims and get reimbursed in a timely fashion. We started with Healthy Paws years ago before our dog Socks had any problems and now have had to rely on them the past few years. We love Healthy Paws.

Solid coverage, good communication and customer service My cat recently needed a surgery to remove a tumor. I filed a claim and Healthy Paws followed up promptly (within 24 hours) with a clear description of the documentation needed to verify coverage. The filing process was very straightforward, and I was provided clear explanations for which items in my invoice were and were not covered based on my policy. The vast majority of the surgery fee was covered and I received reimbursement checks in the mail within about 2 weeks. The team also sent a very caring individualized follow-up note checking in on how my cat was doing.

Excellent coverage, responsive and caring customer service We have been Healthy Paws customers since we got our dog back in 2020. We knew we wanted pet insurance all along because it takes the financial question out of big medical decisions when your pup needs medical care, and reduces financial risk to our family so we know we can take care of our pup no matter what life throws at us. We shopped around looking at a bunch of different insurance companies, and eventually settled on Healthy Paws because the coverage is great and the cost is competitive. After being customers for four years and using our insurance to file claims for a few health issues our pet has been affected by, we could not be happier Healthy Paws customers. Submitting a claim is SO EASY, just submit the itemized invoice with no written explanation required, and they process the claim quickly. We take our checks in the mail, but direct deposit is an option as well if you want reimbursement more quickly. Customer service has been responsive and kind whenever we've needed it. We had one claim that was borderline regarding whether we were covered or not, and while it was initially rejected even the appeal process was convenient and Healthy Paws customer support has been excellent throughout. We would highly recommend Healthy Paws to anyone.