Solid coverage, good communication and customer service My cat recently needed a surgery to remove a tumor. I filed a claim and Healthy Paws followed up promptly (within 24 hours) with a clear description of the documentation needed to verify coverage. The filing process was very straightforward, and I was provided clear explanations for which items in my invoice were and were not covered based on my policy. The vast majority of the surgery fee was covered and I received reimbursement checks in the mail within about 2 weeks. The team also sent a very caring individualized follow-up note checking in on how my cat was doing.

Amazing experience with Healthy Paws! Our fur babies have been covered by Healthy Paws for about four years. Fortunately, we have not had to make many claims up until last month. Our healthy, 8-year-old cocker spaniel was running around in the backyard like she always does and suddenly started limping. After a few vet visits, she was diagnosed with a tear in her leg. It was heart breaking to watch her hobble around in pain, so we knew she needed surgery. It is stressful to think about your pet needing surgery and it's extremely stressful to hear how much the surgery and all of the veterinary visits will cost. Healthy Paws helped to alleviate the financial burden and financial stress of our baby getting surgery so we could focus solely on getting our fur baby better. Their customer service was always responsive and helpful when I needed to submit claims for our pup online. Their website is very user friendly and I'm able to upload medical records, invoices, and claims with ease. Their customer service even sent multiple emails after our pup had surgery to check and see how she was feeling! Even though I initially purchased the insurance for the peace of mind, I can confidently say that I highly recommend insuring your pets with Healthy Paws. I don't know what we would have done without them, and I am so happy that we made the decision to have our fur babies insured by Healthy Paws.

Absolutely horrendous customer support Absolutely horrendous customer support. They recently denied two claims I filed after my two dogs required emergency vet visits, and they said ‘anything done by a vet isn’t covered.’ Where else would I take my dogs? What other medical expenses would I incur OUTSIDE of a veterinary clinic? I’ve been trying to get a hold of someone, anyone at customer service to explain to me exactly what is covered and why I’m paying over $200 a month for 3 dogs if emergency care isn’t covered. But nobody is responding via email or phone. I’m going to cancel my policy immediately. If you’re considering healthy paws, I would very much recommend looking elsewhere.

Fast and Easy My cat had a mass in her back leg and I was able to submit that claim through the healthy Paws website. Submitting the claim was very fast and easy to follow. My claim was completed in less than 4 business days and it covered 80% of the bill.

Dietary indiscretions and hip dysplasia, all covered Healthy Paws has been insuring my dog since he was a puppy. While the premiums are not cheap, their coverage has seen him through a number of "dietary indiscretions" and an early diagnosis and gradual decline of hip dysplasia. They have never fought me on a claim and the assurance of knowing they are there has kept us going through all the ups and downs. Veterinary care has changed so much in my lifetime, and the costs associated with it have grown staggeringly. I've spent enough time in vet's offices to know I never want to be that person in tears, choosing between a life-saving procedure for their pet and family essentials. Consider pet insurance a necessary part of owing a pet, no different than food and toys. Buying insurance is "buying a good night's sleep." Do yourself a favor, and budget in a policy for your pet when he or she is young. You won't regret it.