Very quick response time Very quick response time. Very clear on claims, great customer service and plan covers a lot medically.

Great service and fast, fair claims I've had several claims for procedures and surgery for my old lab through Healthy Paws. They've provided great service and fast, fair claims. The process is easy and they are transparent about what is covered and what documentation they need to cover care. I recommend them without reservation.

Intentionally cancelled my policy Intentionally cancelled my policy. I being a customer for over 8years. And suddenly receive an email that my policy cancelled. No communication before. Seems , now my pet is getting older and they know it will cost them. Stay away from this company

Absolutely horrendous customer support Absolutely horrendous customer support. They recently denied two claims I filed after my two dogs required emergency vet visits, and they said ‘anything done by a vet isn’t covered.’ Where else would I take my dogs? What other medical expenses would I incur OUTSIDE of a veterinary clinic? I’ve been trying to get a hold of someone, anyone at customer service to explain to me exactly what is covered and why I’m paying over $200 a month for 3 dogs if emergency care isn’t covered. But nobody is responding via email or phone. I’m going to cancel my policy immediately. If you’re considering healthy paws, I would very much recommend looking elsewhere.

Worth every penny We appreciate Healthy Paws for helping us keep our furry family members feeling their best! When we bring a new fur baby into the family, we sign them up for Healthy Paws immediately. In the case of our one-year-old cat, it proved to be lifesaving. She developed gingivostomatitis and required a full-mouth extraction. Thanks to our plan with Healthy Paws, 90% of that surgical procedure was covered, and our girl is feeling better and is now back to her playful, naughty self!