Healthy Paws has been a lifesaver Healthy Paws has been a lifesaver! We adopted two stray furbabies when they were young. One of them developed epilepsy a couple of years ago and it has been a challenge with all the medications and trying to regulate them. Healthy Paws was spot on with coverage when he started having seizures and helping with all the meds. He recently broke a tooth probably during a fall while having a seizure and it got infected. Healthy Paws covered his surgery. If it wasn't for his insurance there is no way we could afford his monthly meds or the surgery for his tooth. Even at the cost of insurance for both of the dogs (one of which has only used it once I think) it's well worth it for the help it's given us for the one dog. Highly recommend Healthy Paws pet insurance!

Extremely happy with the service… Extremely happy with the service provided by Health Paws Insurance!! They have always been very quick to process our claims. Most recently, our dog's surgery had a claim and funds processed within 48 hours. The business operations seem solid, and the team reached out to check in on my dog after surgery. Highly recommend!

Absolutely horrendous customer support Absolutely horrendous customer support. They recently denied two claims I filed after my two dogs required emergency vet visits, and they said ‘anything done by a vet isn’t covered.’ Where else would I take my dogs? What other medical expenses would I incur OUTSIDE of a veterinary clinic? I’ve been trying to get a hold of someone, anyone at customer service to explain to me exactly what is covered and why I’m paying over $200 a month for 3 dogs if emergency care isn’t covered. But nobody is responding via email or phone. I’m going to cancel my policy immediately. If you’re considering healthy paws, I would very much recommend looking elsewhere.

Very quick response time Very quick response time. Very clear on claims, great customer service and plan covers a lot medically.

Solid coverage, good communication and customer service My cat recently needed a surgery to remove a tumor. I filed a claim and Healthy Paws followed up promptly (within 24 hours) with a clear description of the documentation needed to verify coverage. The filing process was very straightforward, and I was provided clear explanations for which items in my invoice were and were not covered based on my policy. The vast majority of the surgery fee was covered and I received reimbursement checks in the mail within about 2 weeks. The team also sent a very caring individualized follow-up note checking in on how my cat was doing.