USER FRIENDLY Fetch is user friendly, especially for those more 'seasoned citizens' who have difficulty navigating complex websites. I could easily find what was needed and the email reminders are helpful.

Josh did a great job Josh did a great job. He was very accommodating and provided me with great information while I was deciding on plans today. I had also talked to Eric yesterday who was excellent in providing answers to me questions and gave one answer which sold me on Fetch. Monica was also great. All of these individuals did a great job!

Not Useful I got fetch insurance last year for my cat, after an accident he had (vomiting and diarrhea - which he did a through examination and nothing was found. He also did some precautionary treatment) A year later, again he has some vomiting and diarrhea (since basically that’s the main starting issue with the cats) and the insurance does not cover it since it’s a continuous issue. If no disease were found and all precautionary treatment were done, how this can be a continuous issue? Seems like for any issue with the same symptoms, my cat won’t be covered! Cause it’s a continuous issue.

Josh Sabado was extremely helpful and patient. Josh Sabado was extremely knowledgeable, patient, and helpful. He answered all of my difficult , confusing questions. We locked in the provided rate and Fetch is now our Bichon Frise’s health insurance provider. Compared to the 7 pet insurance companies we looked into , Fetch has the best rates.

Laura was amazing and extremely… Laura was amazing and extremely professional. She walked us through all required documentation and even reached out to the vet to get the proper paperwork for our claim. Laura went above and beyond reviewing all previous documents that we submitted making sure everything was in order. Customer service personnel like this is why I will continue to have Fetch as our pets insurance provider. Thank you Laura Joe S