I appreciate your assistant Samantha Jenkins! Every year my policy has been going up and it is concerning as I am on a budget but I absolutely want to have assistance if anything happens to my cat. Samantha was very nice and very patient explaining to me what could possibly make my plan more affordable. What I really liked about her was she was not just answering questions but she reminded me of how the policy works which a lot of representatives do not bother to do. Thanks Samantha!

Great experience adding Wellness to my pet ins. Amanda was so friendly and helpful, she was fun to talk to and the process only took a very few minutes.

USER FRIENDLY Fetch is user friendly, especially for those more 'seasoned citizens' who have difficulty navigating complex websites. I could easily find what was needed and the email reminders are helpful.

Easiest claim submission process Easiest claim submission process. All claims have been paid or approved accurately. Customer service is helpful when needed - you can actually talk to a person!

AWESOME Customer Care Gerrone was AWESOME! He answered all my questions and took great care to help and assist me with my inquiry. He was very conscientious and professional in his approach and really worked to help me with my beloved chihuahua, Sargent :) Certainly recommend calling the carrier should you need any help. My customer advocate, Gerrone, was patient, kind, and provided the utmost service! He took extra steps to assist me and was a pleasant person to speak with, which is rare these days when you have questions! I am beyond happy and will recommend without hesitation. Thank you!!