They are insuring customers for hazards… They are insuring customers for hazards they may not have other insurance options available. Most people are unaware that their primary health insurance in the US will not cover many illnesses or injuries sustained outside of the U. S.

agent was very friendly and knowledgeable agent was very friendly and answered all my questions and helped with application process

My experience TODAY was great My experience TODAY was great, but I want to talk about my trip that was delayed. My sister and I planned a trip to Paris. I have always wanted to go to Paris ever since I had French classes in high school.(HS graduation was 1977!)My time in Paris was for 3 days only. Because of the delay, I missed an entire day—24 hours! Although my sister paid the expenses, I feel cheated out of the experience I would have had had I arrived on time. Sure, I arrived safely to Paris, but the sights and shopping and activities I planned were cut short. And to add insult to injury, my checked bag arrived 2 days late! All the clothing I purchased to look fashionable in Paris was stuck in Newark NJ! On my person, I had a change of underwear and zero toiletries. Now despite my troubles, I didn’t complain—I didn’t want to spoil my sister’s trip. I kept thinking, “Thank God I did the insurance! The insurance will reimburse me for my disappointments and my inconvenience.” Well, how upsetting to learn the insurance does not cover ANY of that. 😢😞 Now I’m wondering why I got the insurance in the first place.😔 A trip that I’ve been dreaming of fell short in actuality. Although I feel I should be compensated in some fashion, I appreciate the opportunity to tell you how I feel. Thanks

Knowledge and Patience Make a Difference Helen was extremely patient and helpful while we added numerous excursions, transfers, and hotel costs to multiple policies. She stayed on the call past 5:00 p.m. to make sure everything was included and allocated correctly. She takes customer service to a new level.

Very helpful Very helpful. I called and had a few questions about an annual policy. The kind lady answered all my questions, gave me the prices I asked about. I made a decision and purchased my policy all in less than 10 minutes. Always a pleasure to deal with.