Nancy Bartels
USArch Insurance gave us a second chance… Arch Insurance gave us a second chance to file a claim for a voyage gone wrong. Visited with several different Arch employees and each was so nice and so helpful. My last visit was with Eric who was most wonderful! So thankful for the help we received from each of you.
Helen
USI have carried annual travel insurance… I have carried annual travel insurance but when I went to renew they told me my husband at 76 was too old to cover. Not happy with this
Concepcion J
USWill not be using their services any longer We had to cancel our trip because our travel companion got sick and tested positive for COVID-19 the day we were flying out. They could not get a medical professional to certify that until the next day, although they took a picture of the at home test with date and time. When we submitted the claim all the information was there, RoamRight asked us to get a specific form filled by the doctor, then more information and then more signatures. Our claim was denied because the date the medical professional saw our friend was one day after we had to cancel. RoamRight had the dates from the beginning, so they could have just told us that upfront, instead of having our friend going back and forth and spending time out of work go the additional paperwork. We had bought all our travel insurance with RoamRight, but now we will not be using them any longer.
The Beast
USThey are insuring customers for hazards… They are insuring customers for hazards they may not have other insurance options available. Most people are unaware that their primary health insurance in the US will not cover many illnesses or injuries sustained outside of the U. S.
Jo'ann G
USWe paid Rom Right premium in full when… We paid Rom Right premium in full when we paid for our trip, long in advance of departure to cover preexisting conditions. After trip was cancelled because of Covid danger, we received a refund from Roam Right for less than half our payment, essentially because we were “covered” for the period prior to our departure. We were covered for what, I question. This us why people question the value of trip insurance