When everything goes wrong, nice to have someone who can fix it. At Archer people listen, empathize and show a willingness to help you work through the process. The drama of needing to cancel a looked forwarded trip and the anxiety of seeking financial relief can be overwhelming. Agents at Archer make the process easier and more enjoyable.

Trustworthy company! We were in Italy last fall and my husband’s passport was stolen which delayed our return. Roam Right answered right away when my husband called. I could hear the customer service agent over the phone talking to my husband and walking him through what we needed to do. My anxiety immediately was calmed. We submitted our claim and were refunded almost all our losses. I won’t use any other company!

I have carried annual travel insurance… I have carried annual travel insurance but when I went to renew they told me my husband at 76 was too old to cover. Not happy with this

We had to use Roam Right twice over the… We had to use Roam Right twice over the years, first claim was easily handled, second was more difficult but appreciate that payment was made in both case. Am disappointed that now I am 76 years old I can no longer purchase your policy, had to go to another carreir.

My experience TODAY was great My experience TODAY was great, but I want to talk about my trip that was delayed. My sister and I planned a trip to Paris. I have always wanted to go to Paris ever since I had French classes in high school.(HS graduation was 1977!)My time in Paris was for 3 days only. Because of the delay, I missed an entire day—24 hours! Although my sister paid the expenses, I feel cheated out of the experience I would have had had I arrived on time. Sure, I arrived safely to Paris, but the sights and shopping and activities I planned were cut short. And to add insult to injury, my checked bag arrived 2 days late! All the clothing I purchased to look fashionable in Paris was stuck in Newark NJ! On my person, I had a change of underwear and zero toiletries. Now despite my troubles, I didn’t complain—I didn’t want to spoil my sister’s trip. I kept thinking, “Thank God I did the insurance! The insurance will reimburse me for my disappointments and my inconvenience.” Well, how upsetting to learn the insurance does not cover ANY of that. 😢😞 Now I’m wondering why I got the insurance in the first place.😔 A trip that I’ve been dreaming of fell short in actuality. Although I feel I should be compensated in some fashion, I appreciate the opportunity to tell you how I feel. Thanks