JENNIFER WELHAM
GBIt is always a joy to phone Vault It is always a joy to phone Vault. Every time I have phoned I have spoken to a charming helpful caring individual. I always feel refreshed and assured that whatever I have called about has been resolved. Please keep the friendliness up so important in this day and age. Thank you all.
deanne beer
GBWe have a water damage loss on 4/2/2023… We have a water damage loss on 4/2/2023 - Vault hired a terrible demo company, so we ended up with a huge mold problem. it is now 12/19/2023. The 2nd demo company has NOT been paid, and the restoration company has NOT been paid. The restoration work is stopped because they aren't getting paid. Estimate was submitted in early August - it's now mid-December and Vault has NOT even reviewed their estimate, or called them to review it. I get promises for updates each week that are pushed to the following week. complete run around
Arne Grip
GBEverything has been excellent Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered telephone calls and emails immediately. The adjuster did an excellent job before we returned to Florida, and we got the payment right after. Nothing could have been better. We are impressed.
Robert Blanshard
GBLost earring My wife lost one earring while at a luncheon club event. I notified Vault, got an estimate for the replacement earring from the jeweler who sold me the original pair, and we reimbursed by Vault all within about a two week period. The process was easy, pretty quick, and painless and required no "follow-up" or "prodding" calls or emails. I am very happy and completely satisfied with the results and the overall claims experience.
Monica Ward
GBWe DO NOT like Vault at all We DO NOT like Vault at all! Constant issues with coverage. Making changes is nearly impossible without aggravation and frustration. All communication must be done through your insurance broker. Furthermore, there is no online platform to confirm your coverage and verify information. Can’t wait to be rid of Vault!