It is always a joy to phone Vault It is always a joy to phone Vault. Every time I have phoned I have spoken to a charming helpful caring individual. I always feel refreshed and assured that whatever I have called about has been resolved. Please keep the friendliness up so important in this day and age. Thank you all.

Our insurance adjust is Derek Franks Our insurance adjust is Derek Franks. This man is simply an amazing man. This was a horrible unfortunate water event in our home. From start to finish I can not say enough things about him. He was so kind, knowledgeable, patient (from me rambling), understanding, thorough, very very prompt on correspondence, informative, we just thank him enough for how amazing he was to us. I truly believe that ALL insurance companies should learn a lot from how great this man is and how he conducts him self. Best professional in any experience I’ve had in my life came from this great, great man. Again Derek you simply are the best. Thanks a million, gazillion times sir.

I believe that Vault is the best… I believe that Vault is the best insurance company there is. From the beginning to the end it has been amazing. I highly, highly recommend them.

Golf size hail damaged our… Golf size hail damaged our roof-verified by two independent engineers and two roof contractors. Vault refuses to pay the claim. Then cancelled us. We have major damage inside our house now because the roof damage was not repaired and is now leaking inside. Shame on VAULT. Don't believe their hype.

Quick Response Quick response, no hassle…worked to help get the issue addressed. Couldn’t ask for much better. Very disappointed to learn that our coverage will now be dropped as they are exiting the market we are in.