Vault Claim Experience Teresa Guy, who managed my claim, was kind, respectful and professional. Her approach was transparent and efficient. I am quite please and grateful for the experience.

Lost earring My wife lost one earring while at a luncheon club event. I notified Vault, got an estimate for the replacement earring from the jeweler who sold me the original pair, and we reimbursed by Vault all within about a two week period. The process was easy, pretty quick, and painless and required no "follow-up" or "prodding" calls or emails. I am very happy and completely satisfied with the results and the overall claims experience.

We have a water damage loss on 4/2/2023… We have a water damage loss on 4/2/2023 - Vault hired a terrible demo company, so we ended up with a huge mold problem. it is now 12/19/2023. The 2nd demo company has NOT been paid, and the restoration company has NOT been paid. The restoration work is stopped because they aren't getting paid. Estimate was submitted in early August - it's now mid-December and Vault has NOT even reviewed their estimate, or called them to review it. I get promises for updates each week that are pushed to the following week. complete run around

I believe that Vault is the best… I believe that Vault is the best insurance company there is. From the beginning to the end it has been amazing. I highly, highly recommend them.

Our experience with Vault was of…top flight Our experience with Vault was of excellent from beginning to end. All phases of the flood clean up experience were handled beautifully. The drying and clean up company arrived just a couple of hours after we called to place a claim. The Vault representatives were in contact with us continuously. The insurance adjuster quickly prepared his estimate, and we received our check just three weeks after reporting the claim. They were truly great.