Golf size hail damaged our… Golf size hail damaged our roof-verified by two independent engineers and two roof contractors. Vault refuses to pay the claim. Then cancelled us. We have major damage inside our house now because the roof damage was not repaired and is now leaking inside. Shame on VAULT. Don't believe their hype.

Derick did an outstanding job helping… Derick did an outstanding job helping me walk thru my claim and took away any stress to help resolve the water damage. Highly recommend Vault for homeowners insurance

Our insurance adjust is Derek Franks Our insurance adjust is Derek Franks. This man is simply an amazing man. This was a horrible unfortunate water event in our home. From start to finish I can not say enough things about him. He was so kind, knowledgeable, patient (from me rambling), understanding, thorough, very very prompt on correspondence, informative, we just thank him enough for how amazing he was to us. I truly believe that ALL insurance companies should learn a lot from how great this man is and how he conducts him self. Best professional in any experience I’ve had in my life came from this great, great man. Again Derek you simply are the best. Thanks a million, gazillion times sir.

It is always a joy to phone Vault It is always a joy to phone Vault. Every time I have phoned I have spoken to a charming helpful caring individual. I always feel refreshed and assured that whatever I have called about has been resolved. Please keep the friendliness up so important in this day and age. Thank you all.

We have a water damage loss on 4/2/2023… We have a water damage loss on 4/2/2023 - Vault hired a terrible demo company, so we ended up with a huge mold problem. it is now 12/19/2023. The 2nd demo company has NOT been paid, and the restoration company has NOT been paid. The restoration work is stopped because they aren't getting paid. Estimate was submitted in early August - it's now mid-December and Vault has NOT even reviewed their estimate, or called them to review it. I get promises for updates each week that are pushed to the following week. complete run around