Jayne DeL
GBWhat made my Travelex experience great… What made my Travelex experience great was the service I received when making my arrangements...The agent found my previous policy and moved efficiently to prepare exactly what I wanted this time, based on the earlier one. There was no hassle and everything went smoothly. I'll return to Travelex when I need travel insurance in the future! Thank you.
JRB
GBHands down the best I've always been skeptical of trip insurance and all the promises of straightforward claim processes, but I was blown away with how responsive, simple, and logical the Travelex was. I decline all trip insurance for any travel booking I do now and only use Travelex. Cheaper, more efficient, less red tape. What's not to love?
Julie Gherardi
GBI called for travel insurance only a… I called for travel insurance only a week before my travel date! The service representative I spoke with was helpful and made the purchase options clear. Having travel insurance gave me peace of mind throughout my trip!
YB
GBA representative was very smooth to… A representative was very smooth to answer questions to process my claim. It was easy to understand what I need to prepare for my claim. Once I submitted my information, I received an e-mail to tell how my claim will review from the review team. After about 2 weeks, I received an update by e-mail. It described how my case was reviewed and I totally understood a result of my claim. I was really happy that everything went well and fast. I will definetely use your company when I do the next trip! Thank you!
Salim Patel
GBI purchased travel insurance from… I purchased travel insurance from Travelex (Subsidiary of Birkshire Hathaway Insurance) for my trip to Germany. I missed my return flight from Frankfurt due to delay in secondary security inspection. I had to rebook my ticket thru Condor airlines at my cost. I assumed these are the kind of risks and surprises why you want to buy a travel insurance policy. I submitted my claim, but the adjuster rejected the claim right away with an excuse "Delays due to Governmental regulations are excluded”. They sent me a policy with details of exclusions. They seem to have more exclusions than inclusions. I appealed, but that did not help. I filed a complaint with the department of Insurance and they were not able to help me get anywhere. Beware before you buy any insurance policies.