We purchased insurance for our Israel… We purchased insurance for our Israel trip. Israel came under a Terrorist attack 6 days before we were to leave. Quest was our travel company and and Quest is 100% nonrefundable, which is why we purchased the insurance. After sending all kinds of documents to TravelEx requesting a refund I have still not heard from them. Still unsure if we will be getting a refund. That trip was a lot of money and we were unable to go for circumstances way beyond our control.

customer services have greatly… customer services have greatly declined. Had to get anyone online and responses take too long. once you buy the insurance no one seems to care to follow up other than for survey.

The Best Travel Ins. Company I have been using Travelex for all of my trips for many years now and the company is excellent. There have been a few occasions when I've had to file a claim due to unforseen circumstances and Travelex has always come through with paying my claim in a very swift manner. I never travel without getting travel insurance for all of my international travels (which are many); it's just part of the cost of travel. I highly recommend the company.

Optional Coverages Called and was given a very reasonable quote, was not forced to cover our entire trip which was very expensive, but was given the option of insuring for the minimum. Very much appreciated. Appreciate your user friendly website! We are now back from our trip to Antarctica and we had a wonderful trip! No claim from Travelex was necessary, thank goodness!

You never think you need the Insurance I cannot recommend Travelex enough. You always think you will not need the benefits until "It happens" From the moment I placed my call after our luggage was stolen to the moment I received my payment, your representatives were so understanding. I can still hear the gentle voice of the representative when I called hysterically crying. She made me feel so much better as she patiently walked me through what needed to be done.