I purchased travel insurance from… I purchased travel insurance from Travelex (Subsidiary of Birkshire Hathaway Insurance) for my trip to Germany. I missed my return flight from Frankfurt due to delay in secondary security inspection. I had to rebook my ticket thru Condor airlines at my cost. I assumed these are the kind of risks and surprises why you want to buy a travel insurance policy. I submitted my claim, but the adjuster rejected the claim right away with an excuse "Delays due to Governmental regulations are excluded”. They sent me a policy with details of exclusions. They seem to have more exclusions than inclusions. I appealed, but that did not help. I filed a complaint with the department of Insurance and they were not able to help me get anywhere. Beware before you buy any insurance policies.

Very good claim process—additional comment— Filing a claim due to a cancelled trip was easy to do. Filling out the claim form and downloading the necessary documents was also very easy. Communications regarding needed data was via email. The only complaint I have was that communication throughout the review process was nonexistent. It would have been good to get a weekly update on the status of the claim review. My claim was fully covered and the money was direct deposited into my bank account.

We purchased insurance for our Israel… We purchased insurance for our Israel trip. Israel came under a Terrorist attack 6 days before we were to leave. Quest was our travel company and and Quest is 100% nonrefundable, which is why we purchased the insurance. After sending all kinds of documents to TravelEx requesting a refund I have still not heard from them. Still unsure if we will be getting a refund. That trip was a lot of money and we were unable to go for circumstances way beyond our control.

What made my Travelex experience great… What made my Travelex experience great was the service I received when making my arrangements...The agent found my previous policy and moved efficiently to prepare exactly what I wanted this time, based on the earlier one. There was no hassle and everything went smoothly. I'll return to Travelex when I need travel insurance in the future! Thank you.

Hands down the best I've always been skeptical of trip insurance and all the promises of straightforward claim processes, but I was blown away with how responsive, simple, and logical the Travelex was. I decline all trip insurance for any travel booking I do now and only use Travelex. Cheaper, more efficient, less red tape. What's not to love?