What made my Travelex experience great… What made my Travelex experience great was the service I received when making my arrangements...The agent found my previous policy and moved efficiently to prepare exactly what I wanted this time, based on the earlier one. There was no hassle and everything went smoothly. I'll return to Travelex when I need travel insurance in the future! Thank you.

Fortunately didn't need to use Fortunately didn't need to use. When I needed to make a change, the person I spoke with was very helpful, and I received the changed coverage almost immediately.

customer service, website couldn't figure out how to name a beneficiary on a travel/flight accident policy. emailed the company customer service re 'help', no reply.

Excellent coverage and review of loss. I insures an Antarctic trip taken January 2022, which was terminated early due to Covid on board. I was informed I has 1 year to submit claim with all the documentation for lost day (10% of trip), submitted it 8-9 months after the fact. Claimed reviewed with 4 weeks, and paid the lost 10%. No fuss, no muss. Only travel company I use now.

Travelex refunded promptly Travelex promptly refunded the cost of cancelling our trip after one of us came down with COVID-19. No questions were asked after we submitted our documentation. We were worried that it would take much longer than just one week. We would use them again.