You never think you need the Insurance I cannot recommend Travelex enough. You always think you will not need the benefits until "It happens" From the moment I placed my call after our luggage was stolen to the moment I received my payment, your representatives were so understanding. I can still hear the gentle voice of the representative when I called hysterically crying. She made me feel so much better as she patiently walked me through what needed to be done.

Not that you had anything to do with… Not that you had anything to do with the fact that I didn't have to use the benefits of my travel insurance. But I've used other travel insurance and am still waiting for a refund after 6 months after I filed a claim. My roomate has long haul COVID and wasn't able to go, therefore we canceled about 45 days before we were to leave. She's been paid out, I'm still fighting for mine.

Fortunately didn't need to use Fortunately didn't need to use. When I needed to make a change, the person I spoke with was very helpful, and I received the changed coverage almost immediately.

I needed to make changes to my policy… I needed to make changes to my policy due to work conditions while overseas. The communication delays and general difficulty in connecting with a person as well as Travelex policy on changes made this difficult. My work changes quickly and I need to be able to make changes to my policy easily.

I purchased travel insurance from… I purchased travel insurance from Travelex (Subsidiary of Birkshire Hathaway Insurance) for my trip to Germany. I missed my return flight from Frankfurt due to delay in secondary security inspection. I had to rebook my ticket thru Condor airlines at my cost. I assumed these are the kind of risks and surprises why you want to buy a travel insurance policy. I submitted my claim, but the adjuster rejected the claim right away with an excuse "Delays due to Governmental regulations are excluded”. They sent me a policy with details of exclusions. They seem to have more exclusions than inclusions. I appealed, but that did not help. I filed a complaint with the department of Insurance and they were not able to help me get anywhere. Beware before you buy any insurance policies.