I purchased travel insurance from… I purchased travel insurance from Travelex (Subsidiary of Birkshire Hathaway Insurance) for my trip to Germany. I missed my return flight from Frankfurt due to delay in secondary security inspection. I had to rebook my ticket thru Condor airlines at my cost. I assumed these are the kind of risks and surprises why you want to buy a travel insurance policy. I submitted my claim, but the adjuster rejected the claim right away with an excuse "Delays due to Governmental regulations are excluded”. They sent me a policy with details of exclusions. They seem to have more exclusions than inclusions. I appealed, but that did not help. I filed a complaint with the department of Insurance and they were not able to help me get anywhere. Beware before you buy any insurance policies.

I needed to make changes to my policy… I needed to make changes to my policy due to work conditions while overseas. The communication delays and general difficulty in connecting with a person as well as Travelex policy on changes made this difficult. My work changes quickly and I need to be able to make changes to my policy easily.

customer service, website couldn't figure out how to name a beneficiary on a travel/flight accident policy. emailed the company customer service re 'help', no reply.

A representative was very smooth to… A representative was very smooth to answer questions to process my claim. It was easy to understand what I need to prepare for my claim. Once I submitted my information, I received an e-mail to tell how my claim will review from the review team. After about 2 weeks, I received an update by e-mail. It described how my case was reviewed and I totally understood a result of my claim. I was really happy that everything went well and fast. I will definetely use your company when I do the next trip! Thank you!

Hard to find flight only insurance -