Optional Coverages Called and was given a very reasonable quote, was not forced to cover our entire trip which was very expensive, but was given the option of insuring for the minimum. Very much appreciated. Appreciate your user friendly website! We are now back from our trip to Antarctica and we had a wonderful trip! No claim from Travelex was necessary, thank goodness!

Very good claim process—additional comment— Filing a claim due to a cancelled trip was easy to do. Filling out the claim form and downloading the necessary documents was also very easy. Communications regarding needed data was via email. The only complaint I have was that communication throughout the review process was nonexistent. It would have been good to get a weekly update on the status of the claim review. My claim was fully covered and the money was direct deposited into my bank account.

Hard to find flight only insurance -

customer service, website couldn't figure out how to name a beneficiary on a travel/flight accident policy. emailed the company customer service re 'help', no reply.

I needed to make changes to my policy… I needed to make changes to my policy due to work conditions while overseas. The communication delays and general difficulty in connecting with a person as well as Travelex policy on changes made this difficult. My work changes quickly and I need to be able to make changes to my policy easily.